Scott Yaffe
Rowley,MA
Summary
A highly motivated and results-oriented professional seeking to contribute 13 years of experience in Project Management to a dynamic organization. Committed to delivering exceptional organizational and collaborative skills to drive company success.
Summary of Qualifications: 13 years of experience in Project Management. Proficient in MS365 Admin Suite, Google Suite, Thinkific LMS, Zapier, Waterfall & Agile Project Management, Asana, and Trello.
Strong problem-solving and critical-thinking abilities. Excellent communication and interpersonal skills. Proven track record of managing multiple projects for multiple audiences. Proven leader in Employee Training and Technical Support.
Overview
23
23
years of professional experience
Work History
Director IT
HS Brands
02.2020 - Current
- Utilized MS365 Admin Suite to maintain a medium sized Active Directory Tenant
- Demonstrated expertise in creating Employee Training System
- Mentored and trained new team members, fostering a collaborative work environment
- Communicated effectively with stakeholders to ensure project success
- Streamlined processes, resulting in more effective New Hire Onboarding.
Project Manager/Client Services Manager
Surfmerchants LLC
09.2006 - 01.2020
- Produced technical specification documents that turned client needs into finished product
- Provided oversight, support, and feedback for a team of Project Managers to help brainstorm technical solutions to client problems
- Ran concurrent projects for multiple teams using both Waterfall and Agile Project Management techniques
- Collaborated with cross-functional teams to achieve successful delivery of projects to end clients
- Responsible for resolving customer issues at the corporate level.
Operations Manager
Finlay Fine Jewelry
11.2002 - 06.2006
- Led team of 60 store and regional managers in day-to-day operations of Fine Jewelry counters
- Implemented the large-scale closure if Filene's/Kaufmann's division, to optimize transition to Macy's East stores where applicable and fully exiting doors where necessary
- Analyzed data and generated insights for informed decision-making.
Technical Support Representative
Telvista
11.2001 - 11.2002
- Handled direct phone support for CompUSA contract
- Part of dedicated Franklin Covey support team
- Support of hardware and Software issues across MS XP, ME, 2000
Teacher
Archbishop Williams High School
09.2000 - 06.2001
- Taught 4 classes of World History to 9th and 10th grades
- Taught 1 class of English to Seniors
- Performed various departmental duties as required
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives
Education
Bachelor's - History
Northeastern University
Boston, MA2000
Skills
- Technically Proficient: MS365, Azure, Google Suite, Zapier, Asana, Trello, Thinkific LMS
- Team Building: Motivating, Communicating, Facilitating, Supporting all team members
- Problem Solving: Actively Listening to stakeholders, Analyzing Needs, Producing Solutions
- Detail Oriented: Attention to detail, Goal Focused, go to person, Transfer complex requests into clear objectives
Accomplishments
- Certifications:
- A Plus certified in core hardware and OS technologies: CompTia, 2001
- MCP in Windows 2000: Microsoft, 2000
- Massachusetts State Educators Certificate: State of MA, 2000
Timeline
Director IT
HS Brands
02.2020 - Current
Project Manager/Client Services Manager
Surfmerchants LLC
09.2006 - 01.2020
Operations Manager
Finlay Fine Jewelry
11.2002 - 06.2006
Technical Support Representative
Telvista
11.2001 - 11.2002
Teacher
Archbishop Williams High School
09.2000 - 06.2001
Bachelor's - History
Northeastern University
Similar Profiles
Ashley P. HerreraAshley P. Herrera
Customer Experience Evaluator at HS Brands GlobalCustomer Experience Evaluator at HS Brands Global
Frederick PickeringFrederick Pickering
Teacher for a Marine Corps JROTC at Kelly Walsh HS., Northridge HS, Kellogg HS.Teacher for a Marine Corps JROTC at Kelly Walsh HS., Northridge HS, Kellogg HS.
Melanie-Nicole HarrisMelanie-Nicole Harris
ENGLISH TEACHER at Thomas Dale HS & Eisenhower HSENGLISH TEACHER at Thomas Dale HS & Eisenhower HS