Scott Zilm
Chicago,IL
Summary
Accomplished Senior Client Advisor with a proven track record at Bottomline, enhancing client relationships and spearheading innovative solutions to drive a $17m revenue stream. Expert in consultative problem-solving, with a knack for fostering professional growth and streamlining operational efficiencies for improved client retention.
Overview
21
21
years of professional experience
Work History
Senior Client Advisor
Bottomline
08.2006 - Current
- Manage an assigned client roster of 15-20 clients totaling over $17m in annual recurring revenue.
- Identify each client's goals related to the use of a legal spend management solution.
- Consult with clients to develop practices which support their stated goals.
- Cultivate strong client relationships by providing industry best practice recommendations throughout the partnership.
- Mentored junior advisors, fostering professional growth and contributing to team success.
- Managed projects by regularly reviewing project plan and making strategic adjustments based on changes to external and internal resources .
- Streamlined internal processes for improved efficiency, resulting in higher client retention rates.
- Contributed to the development of new products and services, allowing the company to expand its offerings in response to evolving client needs.
- Investigated and resolved customer inquiries and complaints quickly.
HR/Office Administrator
Visibility / Bottomline
11.2003 - 07.2006
- Managed benefits administration, ensuring timely enrollment and accurate information dissemination to employees.
- Administered payroll processing accurately and on time, maintaining employee trust in compensation management practices.
- Streamlined recruitment efforts for faster talent acquisition and reduced time to hire..
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Arts - Applied Psychology
Eastern Washington University
Cheney, WASkills
- Relationship management
- Customer consultations
- New account setup
- Client retention strategies
- Account management
- Problem-solving
Customer Execution Award
Awarded the Customer Execution Award for Q1 2019. The award is given to four employees company-wide to recognize their focus on customers and commitment to their success.
Timeline
Senior Client Advisor
Bottomline
08.2006 - Current
HR/Office Administrator
Visibility / Bottomline
11.2003 - 07.2006
Bachelor of Arts - Applied Psychology
Eastern Washington University
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