Dedicated professional with 20+ years of work experience in management, law enforcement, and security. Seven+ years of hands-on experience in planning and executing security operations from CCTV to physical security operations. A highly effective problem solver who is skilled in negotiations and conflict resolution. Friendly team player with excellent communication and interpersonal skills who can easily interact and build strong relationships with individuals at all levels.
Overview
20
20
years of professional experience
1
1
Certification
Work History
District Manager
Securitas Security Services USA
2021.Oct - 2024.Feb
Primary contact for field officers and clients accounting for 6,000 billable hours a weekly
Ensuring the delivery of high-quality customer service through regular direct contact with clients
Evaluating service quality and initiates corrective action as necessary
Provides security recommendations for clients including access control, perimeter access and detection systems or upgrades
Ensuring profitable operations by analyzing operational and financial indicators
Develops and administers portfolio budget in collaboration with area management
Maintains a professional environment by training staff to be in full compliance with applicable laws, regulations, policies, and procedures
Authorizes appropriate expenditures including equipment, supplies, and vehicles
Presents monthly profit and loss analysis to area management team.
District Manager/ Project Manager
G4S Secure Solutions
Willowbrook, IL
Jan.2016 - Oct.2021
Primary contact for the G4S officer in the field and the G4S Client while maintaining responsibility for seventeen day-to-day client site operations, including overseeing customer service relations functions and prospecting
Responsibilities include employee relations, contracted staffing and training needs, and providing assigned district supervision to ensure that contractual obligations are met across their portfolio
Provide security recommendations for clients including access control, perimeter access and detection systems or upgrades
Ensuring the client site is properly staffed in support of the scheduling requirements as defined in partnership with embedded account management and the centralized scheduling function
Identifying the required staffing level(s) vital to adequately meet contract obligations in coordination with the labor scheduling function while maintaining profitability targets
Conduct audits and/or site visits, as per defined service level agreements, as well as communicate performance and any action plans to impact site performance.
Site Coordinator/General Manager
G4S Secure Solutions
Willowbrook, IL
2015.Oct - 2016.Jan
Onsite client contact
Responsible for all access control changes
Complete weekly, monthly, quarterly and annual safety audit
Complete projects as asked by the client.
Coordinated site investigations, documented issues, and escalated to executive teams.
Police Officer
Village of Romeoville
Romeoville, IL
2003.Oct - 2015.Sep
Prevention of criminal acts, traffic violations, and collisions, the maintenance of public order, and the discovery of hazardous situations or conditions
Calls for service, both routine and emergency in nature
Investigation of both criminal and non-criminal acts
Development of positive relationships between citizens and the department
Interdivision information exchange within the department as well as other outside government agencies
Write reports on arrests made, activities performed and unusual incidents observed.