Summary
Overview
Work History
Education
Skills
Timeline
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Scott Elder

Madison,WI

Summary

Driven Systems Administrator with 15 years of experience in software implementation and maintenance. Proven history of managing complex data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

Overview

25
25
years of professional experience

Work History

Package Handler (Part Time)

UPS
08.2001 - Current
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Elevated workplace safety awareness through ongoing training, reducing incidents of injury on the job.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Project Manager

AMITA Health
10.2016 - 09.2017
  • Modified and directed project plans to meet organizational needs.
  • Determined root cause of workflow issues and implemented courses of action required to achieve solutions.
  • Aligned with staff members to develop, identify and achieve assigned goals and initiatives.
  • Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
  • Monitored project performance to identify areas of improvement and make adjustments.

EMR Specialist

AMITA Health
02.2015 - 10.2016


  • Developed detailed reports on patient data trends for use in strategic planning initiatives by senior management.
  • Verified data integrity and accuracy
  • Built strong relationships with healthcare providers and staff by providing ongoing support and guidance on EMR system usage.
  • Assisted in implementing new features and upgrades within the EMR system, ensuring seamless integration with current processes.
  • Supported Chief Operating Officer with daily operational functions

System Administrator

The Medical Care Group LTD
05.2003 - 02.2015
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Diagnosed and executed resolution for network and server issues.
  • Worked with users to determine areas of technology in need of improved usability.
  • Planned and implemented upgrades to system software.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.

Customer Service Representative

Trustmark Insurance Co
07.2000 - 08.2001
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Admissions/Billing Compliance Specialist

St John’s Hospital
12.1998 - 07.2000
  • Assisted with medical coding and billing tasks.

Education

University Of Illinois At Chicago
Chicago, IL

William Rainey Harper College
Palatine, IL

Skills

  • Database Management
  • System Administration
  • Technical and Financial Report Writing
  • Project Coordination
  • End-User Training and Technical Support
  • MS Office
  • IT Troubleshooting

Timeline

Project Manager

AMITA Health
10.2016 - 09.2017

EMR Specialist

AMITA Health
02.2015 - 10.2016

System Administrator

The Medical Care Group LTD
05.2003 - 02.2015

Package Handler (Part Time)

UPS
08.2001 - Current

Customer Service Representative

Trustmark Insurance Co
07.2000 - 08.2001

Admissions/Billing Compliance Specialist

St John’s Hospital
12.1998 - 07.2000

University Of Illinois At Chicago

William Rainey Harper College

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Scott Elder