Scott Greneaux
Colorado Springs
Summary
Versatile professional with 13+ years of cross-functional expertise in operations, customer service, and technical specialization. Proven track record managing teams, optimizing warehouse and inventory systems, and implementing process improvements in high-volume retail environments. Strong ability to train staff, enhance operational efficiency, and deliver exceptional customer service.
Dependable installation and repair professional knowledgeable about residential and commercial garage door systems. Committed team player with an organized approach and superior work ethic. Successful at developing long-lasting customer relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Garage Door Technician
Wayne Dalton Sales & Service
Colorado Springs
12.2023 - Current
- Enhanced customer engagement and satisfaction through professional service delivery across 50+ monthly service calls
- Trained new hires on proper installation and repair protocols, reducing onboarding time by 30%
- Enhanced troubleshooting effectiveness and accuracy through systematic problem-solving approach
- Enhanced repair skills for high-end garage door systems and specialized installations
- Provided emergency 24/7 support with rapid response times averaging 2 hours
- Maintained perfect customer approval rating across all service interactions
Carpenter
Risk's Construction
Lafayette
03.2023 - 12.2023
- Learned carpentry skills including framing, finishing, drywall, and interior construction
- Renovated flooring, walls, and ceilings, completing 8+ projects on schedule and on budget
- Installed fixtures and finished work meeting architectural specifications
- Assisted with custom home renovations in residential construction
- Maintained organized work environment and proper tool inventory
Operations Manager
MAKO Restoration
Maurice
10.2021 - 03.2023
- Developed new restoration location through strategic planning and marketing initiatives
- Managed team of 5+ staff members across multiple operational areas
- Increased operational efficiency by 40% through process documentation and training programs
- Coordinated with clients on project timelines and scope documentation
- Achieved quarterly revenue targets averaging 110% of goal
Dispatch Operations Manager
Acadiana Garage Doors
Lafayette
01.2018 - 09.2021
- Managed complex scheduling for 15+ technicians and improved first-time fix rates by 22%
- Reduced customer wait times by 35% through optimized dispatch routing system
- Handled difficult customer situations with professionalism, resolving 98% of complaints without escalation
- Scheduled employees for optimal coverage, reducing overtime costs by $40,000 annually
- Implemented new scheduling software reducing administrative time by 20 hours weekly
Warehouse Manager
Acadiana Garage Doors
Lafayette
01.2016 - 09.2021
- Managed inventory of 2,000+ SKUs across 8,000 sq ft facility, maintaining 98% accuracy rate
- Optimized warehouse workflow and logistics, increasing inventory turnover by 25%
- Led team of 8 warehouse staff, ensuring efficient fulfillment of 200+ orders daily
- Reduced inventory shrinkage by 18% through improved security and audit procedures
- Implemented barcode tracking system that improved picking accuracy from 94% to 99.2%
Lead Technician
Acadiana Garage Doors
Lafayette
09.2014 - 09.2021
- Installed and repaired garage doors and openers for 100+ monthly service calls
- Trained 12+ junior technicians on installation and repair best practices
- Achieved 95% first-time fix rate, significantly above industry standard of 85%
- Maintained perfect safety record across 1,000+ installations with zero incidents
- Led quality assurance reviews ensuring all work met company standards
Salesman
Acadiana Garage Doors
Lafayette
01.2019 - 01.2021
- Assisted clients in making purchase decisions for custom solutions, averaging 3 sales per week
- Reviewed blueprints and specifications with clients to ensure proper product selection
- Built strong client relationships, resulting in 40% repeat business rate
- Maintained detailed customer database with 500+ active accounts
- Achieved consistent sales targets while maintaining 4.8/5.0 customer satisfaction rating
Education
Bachelor of Science - Management Information Systems
University of Louisiana at Lafayette
Lafayette, LouisianaHigh School Diploma -
Lafayette Christian Academy
Lafayette, LouisianaSkills
- Garage door installation and repair
- Electrical troubleshooting
- Equipment operation and maintenance
- Inventory management software
- Team leadership and training
- Process improvement
- Warehouse management
- Dispatch and scheduling
- Customer service excellence
- Inventory optimization
- Problem-solving and troubleshooting
- Customer relationship management
- Safety protocols and compliance
- Time management
- Attention to detail
- Forklift certification
Certification
- Forklift certified
- Emergency 24/7 support experience
Skills
Garage door installation and repair, HVAC systems, Electrical troubleshooting, Equipment operation and maintenance, Inventory management software, Barcode tracking systems, Team leadership and training, Process improvement, Warehouse management, Dispatch and scheduling, Customer service excellence, Inventory optimization, Problem-solving and troubleshooting, Customer relationship management, Safety protocols and compliance, Time management, Attention to detail, Forklift certification
Timeline
Garage Door Technician
Wayne Dalton Sales & Service
12.2023 - Current
Carpenter
Risk's Construction
03.2023 - 12.2023
Operations Manager
MAKO Restoration
10.2021 - 03.2023
Salesman
Acadiana Garage Doors
01.2019 - 01.2021
Dispatch Operations Manager
Acadiana Garage Doors
01.2018 - 09.2021
Warehouse Manager
Acadiana Garage Doors
01.2016 - 09.2021
Lead Technician
Acadiana Garage Doors
09.2014 - 09.2021
Bachelor of Science - Management Information Systems
University of Louisiana at Lafayette
High School Diploma -
Lafayette Christian Academy