Scottie Harris
Wylie
Summary
Results-driven Branch Operations Manager with expertise in strategic planning, staff supervision, and streamlining operations. Proven ability to enhance service quality and foster positive team dynamics.
Overview
14
14
years of professional experience
Work History
Branch Operations Manager
Merchants Metals
09.2015 - Current
- Led cross-functional teams to implement process improvements and increase service quality.
- Streamlined branch operations to enhance workflow efficiency and reduce processing times.
- Developed training programs for new staff, fostering a culture of continuous learning and performance excellence.
- Managed inventory systems ensuring accurate stock levels and timely replenishment processes.
- Collaborated with senior management to define operational goals and align team performance metrics accordingly.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained friendly and professional customer interactions.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
Grinder
Progress Rail
04.2012 - 05.2015
- Operated grinding machines to ensure precision and quality of components.
- Conducted routine maintenance on equipment to minimize downtime and enhance productivity.
- Collaborated with team members to optimize workflow and meet production targets.
- Trained new employees on operational procedures and safety protocols for efficient integration.
Education
High School Diploma -
Gruver High School
Gruver, TXSkills
- Operations management
- Operational procedures
- Compliance reporting
- Federal regulations
- Safety protocol
- Logistics coordination
- Strategic planning
- Operational efficiency
- Process optimization
- Customer relationships
- Attention to detail
- Strong team-builder
- Team player
Timeline
Branch Operations Manager
Merchants Metals
09.2015 - Current
Grinder
Progress Rail
04.2012 - 05.2015
High School Diploma -
Gruver High School