Scott Gagnon
Nashua,NH
Summary
Dynamic IT professional focused on technology modernization, process improvement, and staff alignment. Proven ability to drive efficiencies while delivering strategic initiatives that align with organizational goals. Expertise in translating complex business needs into actionable technical requirements, ensuring seamless integration and execution. Track record of cultivating positive and productive relationships with business and technology stakeholders, fostering collaboration and innovation.
Overview
18
18
years of professional experience
5
5
Certification
Work History
Independent IT Consultant
It Can Be Music LLC
03.2024 - Current
- Partnering with businesses crafting effective strategies driving IT initiatives and overall IT application, operating and security postures.
- Establishing comprehensive IT roadmaps aligning technology with business goals leading a remarkable 30% improvement in project delivery timelines.
- Conducting cybersecurity assessments and identified critical vulnerabilities resulting in a substantial 40% reduction in potential security breaches.
- Lead large-scale cloud migration projects realizing operational efficiencies by 25%.
Associate Director (Enterprise Architecture)
IBM-KYNDRYL
03.2021 - 03.2024
- Shaped IT strategies and roadmaps with TOGAF by gathering business requirements leading to a cohesive road forward for business growth and IT stability. Conceptualized and implemented a standardized client discovery model that streamlined requirement gathering, resulting in a 20% faster project turnaround time and a 15% increase in client satisfaction scores.
- Coordinated the deployment of hybrid cloud infrastructure across AWS, Azure, and GCP, reducing system downtime by 40% and improving application availability to 99.99%.
- Spearheaded IT security initiatives and conducted vulnerability assessments across 10 client networks, resulting in a 95% detection rate of critical system weaknesses before exploitation.
- Devised enterprise-class security solutions for client projects, achieving 100% compliance with GDPR, HITRUST, HIPAA, and GxP regulations and earning commendation from external auditors.
- Audited existing IT infrastructure, identified 10+ single points of failure and vulnerabilities. Developed targeted mitigation strategies, bolstering overall service availability to meet a target SLA of 99.99%.
- Revolutionized disaster recovery protocols by automating processes for mission-critical applications attaining platinum-level availability and curbing recovery time objective (RTO) by approx. 60%.
- Shaped the creation of high value RFP, RFI responses and SOW documents leading to a 25% increase in successful contract bids contributing to the organization’s financial goals.
Sr Consultant
STATE STREET CORP
10.2019 - 05.2020
- Directed large-scale service modernization of 5,200 servers supporting 175 mission-critical applications mitigating system downtime by 15% while enhancing overall system performance.
- Modernized legacy IT infrastructure by implementing resilient application architecture, exceeding Federal Reserve mandated uptime targets by 15% and mitigating critical system failures by 20%.
- Forged consensus among business and technology stakeholders to deliver a comprehensive technology roadmap resolving complex application development and infrastructure challenges while accelerating project timelines by 15%.
- Refined the service change process with automated approvals and notifications directly slashing lead times by 25% and preventing project delays.
- Piloted successful initiative to automate disaster recovery testing decreasing the manual effort by 75% and ensuring consistent validation of DR readiness.
- (contract)
Enterprise Architect
NAVISITE
06.2015 - 09.2019
- Guided strategic alliances between C-level executives and technology teams to construct IT roadmaps driving business growth by 20% and elevating cybersecurity posture by 35%.
- Collaborated with legal and finance teams to restructure service contract terms, mitigated risks and improved client satisfaction scores by an average of 22% during multi-year contract renewals.
- Orchestrated six cross-functional teams for seamless deployment of critical applications and infrastructure ensuring service availability for 10,000+ global users and positively affected SLAs by 15% quarterly.
- Piloted the adoption of standardized incident response protocols across global engineering teams leading to a 25% improvement in first-call resolution rates and enhanced customer satisfaction.
Director, Engineering and Infrastructure Operations
BT GROUP PLC (British Telecom)
01.2008 - 05.2015
- Overhauled global data centers while overseeing global helpdesk and infrastructure services using ITIL framework which led to a 40% increase in system efficiency and 20% cost savings.
- Championed the standardization of engineering tools and processes by creating a well-documented knowledge base streamlining onboarding time for new engineers by 50% and simplified team collaboration.
- Instituted automated daily testing and monitoring protocols across global infrastructure decreasing service-impacting incidents by 20% also enabling faster deployment of critical software updates resulting in greater service stability.
- Drove a server virtualization effort resulting in a gold certification for the organization’s green IT practices and reduced carbon footprint per server by 20%.
Education
Bachelors of Arts - English Literature
University of Massachusetts
Boston, MASkills
- Strategic IT planning
- Enterprise architecture design
- Cybersecurity and disaster recovery
- Cloud adoption strategies
- IT system resilience
- Operational efficiency management
- Compliance management
- Supplier relationship management
- Effective contract negotiation
- IT systems management
- Information technology risk assessment
Certification
- AWS Cloud Practitioner
- Microsoft Security, Compliance and Identity
- Azure Foundations
- Certified Scrum Master
- ITIL v3 Foundations
Timeline
Independent IT Consultant
It Can Be Music LLC
03.2024 - Current
Associate Director (Enterprise Architecture)
IBM-KYNDRYL
03.2021 - 03.2024
Sr Consultant
STATE STREET CORP
10.2019 - 05.2020
Enterprise Architect
NAVISITE
06.2015 - 09.2019
Director, Engineering and Infrastructure Operations
BT GROUP PLC (British Telecom)
01.2008 - 05.2015
Bachelors of Arts - English Literature
University of Massachusetts
INDUSTRY EXPERIENCE
- Financial
- Healthcare
- Insurance
- Energy
- Education
- IT Managed Services
- Manufacturing/Supply Chain
- Transportation
- State and Local Government
- Public Safety
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