David De Anda
San Francisco,CA
Summary
Seasoned IT support professional with 20+ years of experience delivering expert technical support, systems troubleshooting, and end-user training to a diverse range of clients throughout the San Francisco Bay Area and Los Angeles metro. Founder of Smart Configurations, a word-of-mouth-driven business supporting professionals and small offices with macOS, Windows, and network technologies. Known for calm, empathetic communication and a solutions-focused approach, particularly in high-stress or high-stakes environments. Looking to contribute deep hands-on expertise and exceptional customer service skills to a technical support role at UCSF.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Independent IT Consultant
Smart Configurations
01.2004 - 01.2024
- Delivered Tier 1 & Tier 2 technical support for over 400 clients, including medical offices, law firms, nonprofits, and creative professionals.
- Provided empathetic, calm guidance to high-stress clients, including data recovery and urgent fixes with minimal downtime.
- Specialized in macOS systems, offering end-to-end support across hardware, OS, and software issues — frequently resolving problems Apple deemed non-serviceable.
- Assisted professionals with remote work infrastructure: Wi-Fi optimization, device syncing, remote access, and software compatibility.
- Maintained HIPAA-aware systems for medical clients and secure data environments for legal and entertainment professionals.
- Migrated users to Office 365 and configured cloud email systems for business continuity and collaboration.
- Developed simple, effective user documentation and trained non-technical users in system basics and troubleshooting.
- Remote & On-site
Education
Psychology
Oregon State University
Corvallis, ORSkills
- Technical Support: macOS (expert), Windows 10/11, Linux (intermediate), hardware diagnostics, OS installs, peripheral support
- Network Support: Wi-Fi troubleshooting, VPN setup, DNS/DHCP configuration, router/switch setup, SonicWALL, Ubiquiti
- Cloud Services: Office 365, Google Admin Console, OneDrive, Virtual desktops
- Directory Services: Active Directory, Group Policy, User Access Control
- Security & Backup: Malware removal, Bitdefender, Symantec, HIPAA awareness, data recovery, Barracuda Backup
- Tools & Platforms: PowerShell (basic), Zoom, Slack, Microsoft Teams, Remote Desktop, RDP, Jamf
- Client Support: End-user training, remote troubleshooting, ticketing systems, documentation, service-oriented communication
Certification
- Self-taught and field-tested IT professional — 20+ years of experience
- Working knowledge of A+ Certification domains (not formally certified)
- Working knowledge of MCSE Certification domains (not formally certified)
Client Industries Served
- Medical practices
- Legal firms
- Accounting Firms
- Architecture Firms
- Property Managers
- Restaurants
- Nonprofits
- Design studios
- Entertainment and Creative Professionals
- Academia
Timeline
Independent IT Consultant
Smart Configurations
01.2004 - 01.2024
Psychology
Oregon State University
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