Temujin Phillips

Tampa,FL

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

Certification

years of professional experience

Work History

Electronics Diagnostic Technician/Field Service Specialist

UBreakiFix

08.2025 - Current

Diagnosed and repaired electronic devices using specialized diagnostic tools and software.
Managed inventory of parts and components, ensuring availability for efficient repair operations.
Root-Cause Analysis (RCA), OS Image Recovery, & Firmware Flashing
Performed cross-platform data migrations, local storage backups, and secure media sanitization following strict data privacy and retention protocols.
Managed end-to-end incident lifecycles via ticketing systems—conducting intake triage, managing user expectations, and resolving tier-1/tier-2 hardware and software tickets under strict turnaround SLAs
Delivered comprehensive Tier-1 and Tier-2 software support across Windows, macOS, Android, and iOS ecosystems—executing clean OS deployments, registry/kernel-level troubleshooting, system updates, and user profile configuration.

Sales Advisor

Best Buy

10.2024 - Current

Guided customers through purchasing decisions, consistently meeting sales targets and fostering strong client relationships. Product knowledge was utilized to provide tailored solutions, addressing customer needs and preferences. Collaboration with team members ensured a positive shopping experience, boosting overall store sales and customer satisfaction.
Consistently exceeded sales targets by implementing effective selling strategies and building strong client relationships.
Provided expert product knowledge to customers, enhancing their understanding and satisfaction.
Recommended improvements to product offerings and service protocols based on analysis of customer feedback.
Constantly keeping up with all the cutting edge new tech across many industries to provide up-to-date recommendations for any customers' needs

Operations Manager

Modernized Mobile

03.2024 - 07.2025

Directed daily operations, optimized processes, and enhanced workflow as an Operations Manager. Managed teams, coordinated with departments, and implemented strategies (Strategies such as Agile) to enhance productivity and reduce costs. Prioritized quality control and customer satisfaction, achieving operational goals and contributing to overall organizational success. Attended various events representing Modernized Mobile and creating personal relationships with many different business owners and clients.
Led and mentored team of project managers, developers, and designers to foster collaboration and high performance.
Functioned as the primary point of contact for clients, facilitated clear communication and addressed their needs during the project lifecycle.
Facilitated communication between internal teams and external stakeholders to ensure alignment and transparency.
Managed client expectations and resolved any issues or concerns promptly and professionally.
Acquired knowledge of new systems for projects, such as XCode, Swift, and Flutter, enabling effective project execution.
Acted as Brand Ambassador and marketing for clients if requested.

Education

Associate of Arts -

PASCO-HERNANDO STATE COLLEGE

Wesley Chapel

01-2020

Skills

Hardware Lifecycle & Diagnostics: Component-level troubleshooting, system disassembly/assembly, board-level isolation, thermal management, ESD-safe protocols, and peripheral diagnostics
Operating Systems & Environment: Windows 10/11, macOS, Android, and iOS troubleshooting; OS clean installs, partition management, registry/file system recovery, and boot issue diagnostics (UEFI/BIOS)
Data Services & Recovery: Local backup generation, secure data wiping/sanitization (DoD/NIST standard handling), cross-platform data migration, and boot drive cloning
Enterprise IT Operations: Ticketing systems & workflow management (SLA adherence, triage, documentation), Point of Sale (POS) and inventory tracking, and data privacy/chain-of-custody compliance
Network & Mobile Connectivity Basics: Wi-Fi standard configuration (80211ax/ac), cellular baseband diagnostic isolation, Bluetooth pairing protocols, and network adapter configuration

Technical Documentation & Hand-Off: Documented root-cause analyses and repair notes thoroughly in ticketing systems, facilitating smooth shift handoffs and educating users on preventive maintenance to minimize repeat incidents
Needs Assessment & Scoping: Analyzed user workflow requirements to recommend appropriate hardware upgrades, storage configurations, and data protection strategies, aligning technical solutions with user needs and budget constraints
Agile management
De-escalation & User Advocacy: De-escalated critical end-user dissatisfaction through active listening and transparent communication, maintaining high satisfaction ratings and delivering empathetic technical support during device outages