Jessica 'Jes' Scott
Rapid City,SD
Summary
Proven expertise in funeral planning and compassionate communication, demonstrated through impactful service coordination at Osheim & Schmidt Funeral Home. Skilled in restorative art and sensitive to multicultural and religious customs, consistently enhancing client satisfaction and retention.
Achieved notable efficiency in legal documentation processes, showcasing a blend of technical proficiency and empathetic client engagement.
Funeral Director & Embalmer bringing highly-developed business sense and creative problem-solving skills.
Quickly assesses operational needs and develops innovate strategies that successfully increase productivity and efficiency.
Organized and dependable employee successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Focused Embalmer adept at applying autopsy and anatomy knowledge to suitably prepare remains for viewings and services. Accustomed to supporting funeral home staff and funeral attendees throughout all facets of preparations and services.
Highly motivated individual with passion for helping others. Experienced leading projects and working with diverse range of people. Possesses excellent interpersonal and communication skills and is always eager to learn and grow.
Community Service Volunteer with background working in service-based programs and nonprofits in Rapid City. Highly energetic, friendly and tireless in supporting others.
Overview
15
15
years of professional experience
Work History
Licensed Funeral Director and Embalmer
Osheim & Schmidt Funeral Home
05.2009 - Current
- Managed all aspects of funeral services, ensuring that each event ran smoothly from start to finish.
- Collaborated with families to plan meaningful and unique memorial services tailored to their specific needs.
- Developed strong relationships with community partners, such as local clergy and vendors, enhancing overall service experience for clients.
- Navigated complex legal processes related to death certificates, permits, and other necessary documentation for each funeral service.
- Organized pre-need arrangements for clients who wished to plan their own funeral services in advance, simplifying future decision-making for their loved ones.
- Maintained accurate records and documentation to ensure compliance with state regulations and industry standards.
- Enhanced family satisfaction by providing compassionate and personalized funeral services.
- Improved client retention by consistently delivering exceptional customer service throughout entire funeral planning process.
- Educated clients on available options for burial or cremation, helping them make informed decisions about final arrangements.
- Streamlined communication between family members, clergy, city, county and state offices and other involved parties to ensure seamless coordination of funeral services.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Patient Care Technician
Rapid City Regional Hospital
05.2009 - 08.2010
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Bachelor of Science - Mortuary Science
Arapahoe College
Littleton, CO08.2010
Bachelor of Science - Health Sciences
University of South Dakota
Vermillion, SD05.2009
Skills
- Restorative art
- Body preparation
- Multicultural Sensitivity
- Funeral planning
- Pre-need Arrangements
- Religious Customs
Accomplishments
August of 2013, selected as one of 50 funeral directors under 40 in the nation selected to participate in the NFDA (National Funeral Directors Association) Meet the Mentor’s Program at the Harvard Faculty Club in Cambridge, Massachusetts's.
Affiliations
- National Funeral Directors Association
Volunteer Work
* Blessed Sacrament Church - Religious Education teacher for 12 years
* LOVE INC - Jobs for Life Mentor for their LIFE INC program for four years
* LOVE INC Fall Banquet Dessert Auction baker for six years and counting
* Westhills Village activity department for two years engaging with aging adults
* Cornerstone Mission - served monthly meals for over ten years
* Canyon Lake Little League - helped with concessions for four years
Timeline
Licensed Funeral Director and Embalmer
Osheim & Schmidt Funeral Home
05.2009 - Current
Patient Care Technician
Rapid City Regional Hospital
05.2009 - 08.2010
Bachelor of Science - Mortuary Science
Arapahoe College
Bachelor of Science - Health Sciences
University of South Dakota