Scotty Chappell
Los Angeles,CA
Summary
Looking to bring my 16 years of hospitality experience to a team wanting to grow and maintain clientele, while providing a positive and safe work environment for staff and guests. Well versed in high-volume fast paced bars, entertainment venues, restaurants, clubs, and private events with extensive craft beer, wine and hand crafted cocktail knowledge.
Overview
16
16
years of professional experience
Work History
Bartender
El Rey Theatre
Los Angeles , CA
10.2021 - Current
- Consistently achieving outstanding sales performance in fast-paced, high-volume environment, while successfully managing two POS systems simultaneously.
- Proficient in increasing sales by upselling customers.
- Utilized in-depth understanding of bar and menu options to ensure efficient preparation of specific orders.
- Crafted unique cocktails for special events.
- Trained new bartenders on drink preparation and efficiency along with upselling techniques.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Talk easily with patrons to build rapport and earn repeat business..
- Stocked bar with beer, wine, liquor and related supplies.
Beverage Manager / Supervisor
Plateia UCLA
LA
02.2022 - 05.2024
- Supervised bar staff, assigning tasks, providing guidance and monitoring performance.
- Established standards for responsible alcohol service by educating staff on company policies and proper execution of service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge for service.
- Managed and maintained positive client relationships to ensure a successful work environment.
- Created and provided new sales rep relationships to bring in fresh modern product.
- Developed and collaborated with superiors to create new wine menu to enhance guest experience and boost sales.
- Provided insight to superiors on pricing and inventory of product to boost sales.
- Properly handled multiple banquet events on a daily basis while completing all BEO forms in a timely manner while being organized and efficient.
- Maintained inventory of all wine, beer, and spirits.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored stock levels and placed orders when necessary to maintain adequate supplies.
General Manager/Bar Manager
Gracies Inspiration & 4M Group
Los Angeles , CA
08.2016 - 06.2021
- Assisted on building and opening a new establishment in a small community of Hollywood.
- Maintained high volumes of service for entire restaurant while being the only person in FOH.
- In second year of business, increased sales by over 40% reaching 1M in sales.
- Recruited talent and efficiently trained new hires in all positions, FOH & BOH.
- Skillful leadership to create and maintain a positive environment to motivate and inspire.
- Built relationships with sales reps to continuously provide quality product.
- Forecasting sales and labor budget for two running restaurants.
- Effective performance base scheduling for two running restaurants.
- Created a comfortable environment for consistent repeating guest and investors.
Lead Bartender/Server Trainer
Woodranch BBQ & Grill
IE/LA , CA
08.2008 - 08.2016
- Within 3 years promoted 5 times (Expo, expo trainer, server, server trainer and bartender).
- Transferred from Corona location to Hollywood location; promoted to Bar trainer in 2013.
- Provided excellent service while executing all corporate standards in a high paced environment.
- Efficiently ran bar well for entire restaurant while maintaining 16 seat bar top, plus table section.
- Detailed organization for bar display, stock, and walk-in keg room.
- Constant communication with management to lead bar team.
- Keeping bar team up to date with new product, menu changes, cocktail recipes, beer and wine knowledge.
- Effective leadership and team player to raise bar sales highest in company over 14 restaurants.
Education
Corporate Trainer
Woodranch Corporate
Orange County, CASome College (No Degree) - Music Technology
Riverside City College
Riverside, CASkills
- Excellent customer service
- Skilled multi-tasker
- Leadership
- Staff training and development
- Detailed organization
- Diverse beverage knowledge
- Menu memorization
- Proficient bar cleanliness & safety
- Reliable team player
- Creative insight
- Collaborative
- Eager & quick learner
- Efficient in multiple POS systems (Aloha, Breadcrumb, Square etc)
Timeline
Beverage Manager / Supervisor
Plateia UCLA
02.2022 - 05.2024
Bartender
El Rey Theatre
10.2021 - Current
General Manager/Bar Manager
Gracies Inspiration & 4M Group
08.2016 - 06.2021
Lead Bartender/Server Trainer
Woodranch BBQ & Grill
08.2008 - 08.2016
Corporate Trainer
Woodranch Corporate
Some College (No Degree) - Music Technology
Riverside City College
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