Scotty Craft
Magee,MS
Summary
Dynamic Auto Parts Specialist with extensive experience at LKQ Corporation Inc., excelling in vehicle diagnostics and supplier relations. Recognized for cultivating a loyal customer base through exceptional service and effective problem-solving. Proven ability to enhance productivity by collaborating with technicians and implementing merchandising strategies to optimize parts availability.
Overview
2013
2013
years of professional experience
Work History
Auto Parts Specialist
LKQ Corporation Inc.
- Tracked parts usage and charged items to customer accounts for accurate billing.
- Issued parts to technicians to facilitate timely completion of repairs.
- Served customers in-store and via telephone to assist with inquiries and order placements.
- Cultivated a loyal customer base by consistently providing exceptional service during interactions.
Parts Specialist
Oreily's Auto Parts
12.2009 - 12.2012
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Parts Specialist
Old River Truck Sales
01.2006 - 09.2009
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
Education
Jackson Education Center School
Jackson, Ms05.1986
Skills
- Vehicle diagnostics
- Supplier relations
- Merchandising strategies
- Warranty administration
Timeline
Parts Specialist
Oreily's Auto Parts
12.2009 - 12.2012
Parts Specialist
Old River Truck Sales
01.2006 - 09.2009
Auto Parts Specialist
LKQ Corporation Inc.
Jackson Education Center School
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