Summary
Overview
Work History
Education
Skills
Timeline
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Scotty Hines

East Moline,IL

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

25
25
years of professional experience

Work History

Production Supervisor

Control Corp.
12.2013 - Current
  • Collaborated with team to ensure adherence to safety protocols and procedures.
  • Assisted in training new employees on equipment operation and safety standards.
  • Monitored production lines for efficiency and quality control compliance.
  • Supported inventory management by tracking supplies and reporting shortages.
  • Participated in daily meetings to discuss workflow and identify improvement areas.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.

Customer Service Representative

Jacobson Companies
10.2009 - 12.2013
  • Delivered exceptional customer support via multiple channels, enhancing overall customer satisfaction.
  • Resolved complex inquiries and complaints, ensuring timely and accurate responses to customer needs.
  • Trained and mentored new team members on company policies and customer service best practices.
  • Streamlined communication processes with cross-functional teams to improve service efficiency.
  • Developed training materials to improve team performance and knowledge retention among staff.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

ASE Certified Technician

Green Chevrolet
12.2000 - 10.2009
  • Diagnosed and repaired vehicle systems using advanced diagnostic tools and software.
  • Conducted routine maintenance services, ensuring compliance with manufacturer specifications.
  • Collaborated with team members to improve workflow efficiency and service delivery.
  • Trained junior technicians on best practices for vehicle repair and safety protocols.
  • Demonstrated strong problem-solving skills in diagnosing complex mechanical issues and developing effective solutions.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

Education

Moline High School
Moline, IL

Skills

  • Quality control
  • Continuous improvement
  • Production management
  • Training and mentoring
  • Materials handling
  • Materials management

Timeline

Production Supervisor

Control Corp.
12.2013 - Current

Customer Service Representative

Jacobson Companies
10.2009 - 12.2013

ASE Certified Technician

Green Chevrolet
12.2000 - 10.2009

Moline High School

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Scotty Hines