Scovia Fitzhenry
Lansdowne,Pa
Summary
Dedicated and compassionate Registered Nurse (RN) with extensive experience in direct patient care, triage, and care coordination in fast-paced environments. Expertise in maintaining composure under pressure while effectively managing challenging patients and high-stress situations. Strong ability to foster meaningful relationships with patients and families through empathetic communication, respect, and exceptional customer service. Committed to delivering high-quality care that enhances patient outcomes and promotes overall well-being.
Overview
27
27
years of professional experience
1
1
Certification
Work History
RN Supervisor 11-7 Shift
Rydal Park Medical Center
Jenkintown, PA
06.2023 - Current
- Supervised nursing staff to ensure compliance with healthcare standards and regulations.
- Developed and implemented patient care plans to enhance quality of care.
- Conducted performance evaluations to mentor and guide nursing team members.
- Coordinated interdisciplinary team meetings to address patient needs and improve outcomes.
Unit Manager, RN Supervisor
Wesley Enhanced Living at Stapeley
Philadelphia, PA
01.2007 - Current
- Oversaw comprehensive care for long-term geriatric patients, focusing on Alzheimer’s and dementia with psychosis. Managed patient admissions and discharges, ensuring smooth transitions for families. Delivered counseling and training to families on terminal illness and care strategies. Directed IV therapy administration and medication management. Supervised charting and wound care processes, including dressing applications. Monitored elopement risk and provided specialized care for dialysis patients. Facilitated maintenance of daily living standards for hospice and dementia patients.
- Supervised nursing staff to ensure compliance with care standards and protocols.
- Coordinated staff schedules to optimize coverage and meet resident needs effectively.
- Mentored new nurses, providing training on best practices and operational procedures.
- Collaborated with multidisciplinary teams to develop individualized care plans for residents.
- Conducted performance evaluations, fostering professional growth among nursing team members.
- Facilitated communication between families and healthcare providers, addressing concerns promptly.
- Developed strong rapport with patients and families, providing emotional support during challenging situations.
- Addressed patient concerns promptly by investigating issues thoroughly and collaborating with appropriate personnel to resolve problems efficiently.
- Served as a liaison between administration, medical staff, and nursing team for seamless communication and coordination of care efforts.
- Managed staffing schedules, ensuring adequate coverage for all shifts while minimizing overtime costs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Advocated for patient needs within the healthcare organization, working closely with multidisciplinary teams to optimize resource allocation and service delivery.
- Mentored junior nurses in clinical decision-making skills, fostering their professional growth and development.
- Led successful team comprised of RNs, LPNs, and ancillary staff.
- Maintained accurate documentation of patient care activities in accordance with regulatory requirements, ensuring timely completion of reports as necessary for compliance purposes.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed care from admission to discharge.
- Assisted in the onboarding process for new hires, offering guidance and mentorship to help them acclimate quickly to their roles.
- Promoted a safe and healthy work environment through adherence to infection control policies and procedures.
- Enhanced overall staff morale by recognizing individual achievements and fostering a collaborative, supportive work environment.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Evaluated clinical competency of nursing staff through direct observation, feedback sessions, and periodic skills assessments.
- Oversaw quality assurance initiatives to identify areas of improvement within the department and implement corrective action plans accordingly.
- Streamlined patient care processes for increased efficiency and improved quality of care.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Facilitated open communication among team members by conducting regular staff meetings and encouraging feedback from all levels of personnel.
- Improved patient outcomes by implementing evidence-based nursing practices and protocols.
- Reduced medication errors by implementing a thorough double-check system and providing ongoing education for staff members.
RN Supervisor
Temporary Nursing Agency – All about Staffing
01.2006 - Current
- Saint Francis Country House: RN Supervisor On as needed basis as RN in facilities and in-home care. Clientele included patients with Alzheimer’s dementia, ALS, MS, Tracheotomy and medication administration. Supervising nurses and nursing assistants. Performed admissions/discharges, changeover reports, wound care management, family and patient counseling, family and patient training. Followed proper protocol for nursing home and nursing policy and procedures, triage patients, working in a highly stressful situation as some patients were combative and being able to keep a cool head under any condition that may occur, trying to create an atmosphere of normalcy for the patients and for the family members.
- Private Patient in Home Care: Wound assessment and total care for the patient, wound dressing and maintenance, doctor’s orders, patient and family training
- Willowbrook Court at Lima: RN Night Supervisor Specializing in long-term geriatric care: Was in charge of the whole building, admissions, discharges, i.v. therapy, catheter’s, patient assessment, risk assessments, dementia and Alzheimer’s patients, family and patient teaching, medication administration, doctor’s orders, charting
- St. Ignatius Nursing Home: RN Floor Specializing in long-term geriatric care: medication administration, monitoring patients, monitoring vitals, assessing patients’ needs, Alzheimer’s patients, some combative not knowing where they were and doing risk assessment on these patients, reporting any change in behavior to doctor, maintaining charts and documentation, basic patient care
- Supervised nursing staff to ensure compliance with healthcare regulations and best practices.
Clinical Lead, RN Supervisor,
Inglis House
Philadelphia, PA
01.2013 - 04.2019
- Assisted individuals with permanent disabilities related to spinal cord injuries and progressive illnesses, including multiple sclerosis and cerebral palsy. Supported daily living activities in a wheelchair-accessible community. Provided compassionate care to enhance quality of life for residents.
- Implemented process improvements that enhanced patient care and operational efficiency.
- Led clinical teams to ensure adherence to best practices and regulatory compliance.
- Mentored junior staff, fostering professional development and strengthening team capabilities.
- Oversaw patient assessments and treatment plans to ensure quality outcomes.
- Coordinated multidisciplinary meetings to align on patient care strategies and goals.
- Evaluated clinical workflows, identifying areas for improvement to optimize service delivery.
- Enhanced team performance by providing regular supervision, training, and professional development opportunities.
- Managed complex cases effectively through close collaboration with multidisciplinary teams, ensuring optimal patient outcomes.
- Assisted with hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.
- Improved patient outcomes by implementing evidence-based clinical protocols and guidelines.
- Mentored junior staff members, fostering a supportive learning environment and enhancing their professional growth.
Unit Manager
Kearsley Rehab and Nursing Home
Philadelphia, PA
01.2011 - 01.2013
- Oversaw admissions, discharges, and assessments for adult and geriatric patients in a five-star rated 55-bed facility. Developed and maintained comprehensive care plans while facilitating care conferences. Led educational sessions for patients, families, and staff to enhance care delivery.
- Led team in daily operations, ensuring compliance with safety and quality standards.
- Implemented process improvements, enhancing workflow efficiency and staff productivity.
- Mentored junior staff, fostering professional development and skill enhancement.
- Developed training programs to improve team performance and operational consistency.
- Oversaw inventory management, optimizing supply levels to meet service demands.
- Coordinated cross-departmental initiatives to streamline communication and collaboration.
- Facilitated regular performance reviews, driving accountability and continuous improvement efforts.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
- Addressed clinical issues promptly to reduce risks associated with patient care or operational inefficiencies in the unit.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Met with nursing staff and support personnel to plan services, programs and activities.
- Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
Unit Manager
Elkins Crest
01.2010 - 01.2012
- Nursing home specializing in long-term care geriatric patients, admissions, discharges, emergency triage of admissions, overseeing patients, dementia with delusions, Alzheimer’s, aggressive behavior patients, combative patients. Previously mentioned competencies, plus initiating and prompt maintenance of resident care plans and assessments, attended care conferences, family and resident teaching and training.
RN Supervisor
Penn Center Nursing and Rehabilitation
01.2007 - 01.2010
- Rehab and long-term care geriatric patients, a 124-bed facility. Supervised patient care including admissions, discharges, and overseeing patients with Alzheimer’s dementia, delusions, and aggressive or combative behaviors. Care of residents with Foley’s catheters, i.v.’s, and ventilator. Dispensed medications, monitored equipment, vitals assessment, liaison between patients and doctors, charting, doctors orders, chart checks, changeover, family and patient counseling, changed Foley’s, equipment maintenance, sanitation of equipment, risk assessment, hospice patients, maintaining medical records, reporting progress to doctor’s, dealing in high stress situations with highly combative patients in a calm and professional manor, behavioral health teachings
Health1st Home Health
03.2006 - 01.2007
OR/PACU Nurse, ICU Supervisor
International Hospital, Kampala Uganda
01.1999 - 01.2003
- OR nurse efficient in all areas of major and minor surgical procedures performed in the hospital
- ICU Supervisor, established patient care in the NICU and INICU settings including medications administration, observation and assessments of the effects of scientific processes and physiological changes in patients.
Education
RN-BSN
Gwynedd Mercy University
Gwynedd Valley, PA2014
No Degree - Nursing
Thomas Jefferson University
Philadelphia, Pa2005
BBA - Business
Makerere University
Kampala, Uganda2003
Associate of Science - Nursing
Saint Francis Hospital
Kampala, Uganda06.2017
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Gwynedd-Mercy University
03.2026
Skills
- Physical and psychological evaluations
- Customer service
- Nursing staff management
- Planning and scheduling
- Clinical judgment
- Decision-making
- Clinical management
- Patient assessments
- Community resources
- Medication administration
- Coaching and mentoring
- Conflict resolution
- Quality improvement
- Medication management
- Policy updates
- Crisis management
- Staff scheduling
- Emergency response
- Process improvements
- Case reviews
- Physician collaboration
- Medical emergency triage
- Department leadership
- Special unit supervision
- Patient care assignments
- Chart audits
- Family and patient counseling
- Protocols and procedures
- Nursing services coordination
- Inclusion and diversity
- Team collaboration and motivation
- Nursing student precepting
- Nurse team supervision
- Patient care
- Direct patient care
- Clinical expertise
- Staff assignments
- Staff leadership
- Crisis intervention
- Compliance oversight
- Staff supervision
- Quality assurance
- Patient counseling
- Conflict management
- Cardiopulmonary resuscitation CPR
- Discharge planning
- Hiring and terminations
Accomplishments
- Supervised team of 10+ staff members.
Certification
- Certificate of completion in Psychiatric Emergency and Suicide Attempt
- Hospice Palliative care – Certification
Timeline
RN Supervisor 11-7 Shift
Rydal Park Medical Center
06.2023 - Current
Clinical Lead, RN Supervisor,
Inglis House
01.2013 - 04.2019
Unit Manager
Kearsley Rehab and Nursing Home
01.2011 - 01.2013
Unit Manager
Elkins Crest
01.2010 - 01.2012
Unit Manager, RN Supervisor
Wesley Enhanced Living at Stapeley
01.2007 - Current
RN Supervisor
Penn Center Nursing and Rehabilitation
01.2007 - 01.2010
Health1st Home Health
03.2006 - 01.2007
RN Supervisor
Temporary Nursing Agency – All about Staffing
01.2006 - Current
OR/PACU Nurse, ICU Supervisor
International Hospital, Kampala Uganda
01.1999 - 01.2003
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Gwynedd-Mercy University
RN-BSN
Gwynedd Mercy University
No Degree - Nursing
Thomas Jefferson University
BBA - Business
Makerere University
Associate of Science - Nursing
Saint Francis Hospital
Education PS
My RN-BSN program at Gwynedd-Mercy University, remains on Financial HOLD