Registered Nursing professional with substantial experience in healthcare management and patient care. Demonstrates strong ability to lead and collaborate with multidisciplinary teams, ensuring optimal patient outcomes and staff efficiency. Adept at adapting to changing healthcare environments while maintaining high standards in clinical practice and regulatory compliance. Skilled in critical decision-making, patient assessment, and staff training, with focus on fostering supportive and result-driven workplace.
Hi, I’m
Scovia Fitzhenry
Lansdowne,PA
Summary
Overview
17
years of professional experience
1
Certification
Work History
Human Good
Registered Nurse Supervisor
06.2023 - Current
Job overview
- Developed strong rapport with patients and families, providing emotional support during challenging situations.
- Addressed patient concerns promptly by investigating issues thoroughly and collaborating with appropriate personnel to resolve problems efficiently.
- Served as a liaison between administration, medical staff, and nursing team for seamless communication and coordination of care efforts.
- Managed staffing schedules, ensuring adequate coverage for all shifts while minimizing overtime costs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Mentored junior nurses in clinical decision-making skills, fostering their professional growth and development.
- Advocated for patient needs within the healthcare organization, working closely with multidisciplinary teams to optimize resource allocation and service delivery.
- Maintained accurate documentation of patient care activities in accordance with regulatory requirements, ensuring timely completion of reports as necessary for compliance purposes.
- Led successful team comprised of RNs, LPNs, and ancillary staff.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Assisted in the onboarding process for new hires, offering guidance and mentorship to help them acclimate quickly to their roles.
- Enhanced overall staff morale by recognizing individual achievements and fostering a collaborative, supportive work environment.
- Promoted a safe and healthy work environment through adherence to infection control policies and procedures.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Evaluated clinical competency of nursing staff through direct observation, feedback sessions, and periodic skills assessments.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Streamlined patient care processes for increased efficiency and improved quality of care.
- Oversaw quality assurance initiatives to identify areas of improvement within the department and implement corrective action plans accordingly.
- Facilitated open communication among team members by conducting regular staff meetings and encouraging feedback from all levels of personnel.
- Improved patient outcomes by implementing evidence-based nursing practices and protocols.
- Reduced medication errors by implementing a thorough double-check system and providing ongoing education for staff members.
- Championed continuous learning opportunities for the nursing team by organizing workshops, guest lectures, or other educational events on relevant topics.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Managed 6-8 nurses and nursing activities in 110-bed Skilled Nursing home settig by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Collaborated with store manager to maintain daily operations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Wesley Enhanced Living at Stapeley
Registered Nurse Manager
06.2008 - Current
Job overview
- Provided direct patient care, stabilized patients, and determined next course of action.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Achieved budget goals with prudent financial management, including cost containment measures and efficient use of resources.
- Maintained up-to-date knowledge of industry trends and best practices by attending conferences, workshops, and continuing education courses relevant to nurse management roles.
- Led initiatives aimed at promoting wellness and preventive care within the community, partnering with local organizations to increase awareness and accessibility of healthcare services.
- Streamlined nursing operations for increased efficiency by optimizing staff scheduling, resource allocation, and workflow management.
- Implemented innovative recruitment strategies to attract top talent in the nursing field while ensuring a diverse workforce that reflected the communities served by our healthcare facility.
- Strengthened nurse-patient relationships by promoting a culture of empathy, active listening, and open communication within the nursing team.
- Facilitated interdisciplinary collaboration between nursing teams and other healthcare providers to ensure seamless care transitions for patients across various departments.
- Promoted a collaborative work environment by fostering strong team communication, resulting in more effective patient care delivery.
- Improved Nursing Home safety through the development and enforcement of strict infection control protocols, reducing the incidence of hospital-acquired infections.
- Enhanced patient care by implementing evidence-based nursing practices and maintaining a high standard of clinical expertise.
- Maintained high levels of patient confidentiality by ensuring strict adherence to HIPAA regulations throughout all aspects of the nursing practice.
- Increased patient satisfaction with compassionate and individualized care plans tailored to each patient''s unique needs.
- Elevated the quality of patient care through continuous process improvement initiatives aimed at enhancing clinical outcomes while reducing costs.
- Prioritized and distributed assignments and workload based on individual staff strengths and experience. Example during the COVID -19 pandemic
- Optimized nursing staff performance by providing ongoing professional development opportunities, mentoring, and feedback sessions.
- Ensured regulatory compliance with state and federal laws through meticulous documentation, staff training, and policy implementation.
- Successfully managed crisis situations through rapid assessment, decisive action, and expert coordination of emergency response efforts.
- Reduced readmission rates by developing comprehensive discharge planning strategies that prioritized patient education and follow-up care coordination.
- Established a mentorship program within the nursing department to enhance professional growth and facilitate knowledge sharing among staff members.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Established and continuously optimized unit schedules and individual work assignments.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern. SCAPE projects.
- Managed 6-10 nurses and nursing activities in 120-bed Nursing Unit by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations in the designated neighborhood
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Recorded details regarding therapies to keep patient charts updated.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Investigated and resolved issues affecting hospital operations and patient care.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
Inglis House
Registered Nurse - Clinical Leader
06.2013 - 11.2019
Job overview
- Served as a liaison between patients, families, and physicians, facilitating open communication lines and resolving conflicts when necessary.
- Oversaw budgetary management within the department, tracking expenditures against projections while identifying cost-saving measures and ensuring adequate resource allocation.
- Contributed to the development of organizational policies and procedures related to nursing care delivery, promoting a consistent approach to patient care across all clinical service lines.
- Enhanced patient care by implementing evidence-based nursing practices and clinical protocols.
- Mentored new nurses, providing guidance on best practices and professional development opportunities.
- Developed and conducted staff training programs to ensure consistent delivery of high-quality patient care.
- Assisted in the recruitment process for new nursing staff members, interviewing candidates, checking references, and making hiring recommendations based on skills assessment results.
- Managed nursing schedules and staffing levels, ensuring optimal coverage for all shifts without compromising patient care standards.
- Spearheaded initiatives focused on chronic disease management and prevention, resulting in increased patient engagement and improved overall health outcomes for the target population.
- Streamlined workflow processes for increased efficiency and productivity in the clinical setting.
- Conducted regular performance evaluations for nursing staff, providing constructive feedback and identifying areas for growth.
- Ensured compliance with regulatory requirements by maintaining up-to-date knowledge of industry standards and implementing appropriate policies and procedures within the department.
- Participated in strategic planning sessions with senior leadership to identify opportunities for organizational growth and improvement within the clinical services division.
- Reduced hospital readmissions through effective case management and coordinated discharge planning.
- Fostered an environment of continuous learning by encouraging nursing staff to pursue professional development opportunities, such as attending conferences, workshops, and continuing education courses.
- Implemented quality improvement initiatives, resulting in improved patient outcomes and reduced medical errors. QUAPE Projects
- Improved patient satisfaction scores by fostering a collaborative team environment among nursing staff.
- Implemented quality improvement initiatives, resulting in improved patient outcomes and reduced medical errors.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Recorded details regarding therapies to keep patient charts updated.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Investigated and resolved issues affecting hospital operations and patient care.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
Education
Gwynedd Mercy UniversityGwynedd Valley, PA
RN-BSN from Nursing
University Overview
- Dean's List 2011
Thomas Jefferson UniversityPhiladelphia, PA
No Degree from Nursing
10-2005
University Overview
Nsambya School of NursingKampala Uganda
Registered Nurse from Nusing
07-1997
University Overview
Skills
- Physical and psychological evaluations
- Customer service
- Nursing staff management
- Planning and scheduling
- Clinical judgment
- Decision-making
- Clinical management
- Patient assessments
- Community resources
- Medication administration
- Coaching and mentoring
- Conflict resolution
- Quality improvement
- Medication management
- Emergency response
- Nurse team supervision
Accomplishments
Accomplishments
- Achieved great results by completing care with accuracy and efficiency.
Certification
- First Aid Certification
- CPR/AED Certification
- PA Driver's License
Languages
English
Full Professional
Swahili
Full Professional
Interests
Love to travel
Timeline
Registered Nurse Supervisor
Human Good
06.2023 - Current
Registered Nurse - Clinical Leader
Inglis House
06.2013 - 11.2019
Registered Nurse Manager
Wesley Enhanced Living at Stapeley
06.2008 - Current
Gwynedd Mercy University
RN-BSN from Nursing
Thomas Jefferson University
No Degree from Nursing
Nsambya School of Nursing
Registered Nurse from Nusing
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