SCUDORISE BURKE
Chamblee
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agent Assistant
Country Financial Insurance
02.2025 - Current
- Answer phone calls, emails, and in-person inquiries from clients.
- Process policy changes, renewals, and endorsements.
- Assist with claims process and managing related documentation.
- Maintain client records, scheduling appointments, and preparing reports.
Team Member
StateFarm
02.2024 - 10.2024
- Assist customers with policy reviews, changes and quotes.
- Schedule customer appointments.
- Assist customer with payments.
- Resolve customer issues effectively.
- Serve as a liaison between clients, underwriters, and claims adjusters.
Parts Representative
Middleby Residential
11.2022 - 12.2023
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Conducted credit card transactions and registered closeout at end of business day.
- Assisted customers in finding appropriate parts promptly.
Switchboard Operator
VA Hospital
12.2017 - 12.2020
- Connected callers with appropriate professional, department, or business.
- Documented messages and forwarded to correct individual.
- Responded to customer inquiries with patience and positivity to establish an excellent first impression.
- Announced important information and emergency notifications over PA system.
- Followed up on customer inquiries to confirm issues were adequately addressed.
Education
No Degree - Dental Hygiene
Atlanta Technical College
Atlanta, GASkills
- Conflict Resolution
- Multitasking Abilities
- Record Keeping
- Invoicing and Billing
- Resource management
- Problem-Solving Skills
- Team Collaboration
- Office Administration
- Innovative thinking
- Microsoft Word
- Sales support
Certification
- Property & Casualty Licensed-03/2024
Timeline
Insurance Agent Assistant
Country Financial Insurance
02.2025 - Current
Team Member
StateFarm
02.2024 - 10.2024
Parts Representative
Middleby Residential
11.2022 - 12.2023
Switchboard Operator
VA Hospital
12.2017 - 12.2020
No Degree - Dental Hygiene
Atlanta Technical College
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