Lizette Pena
Santa Ana,CA
Summary
Motivated and passionate about helping others. possesses excellent customer service and communication skills. I have a very strong work ethic, and take pride to get my work done.
Overview
31
31
years of professional experience
Work History
Pharmacist Technician
Costco
10.2003 - Current
- Provided excellent customer service while efficiently managing multiple priorities under high-pressure situations.
- Strengthened communication between pharmacy staff members resulting in better coordination of services provided to patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
Cal Med Pharmacy
07.1993 - 10.2003
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
High School Diploma -
El Toro High School
Lake Forest, CA06.1989
Skills
- Insurance Billing
- Pharmaceutical Calculations
- Empathy and Compassion
- Order Processing
- Effective Communication
- Team Collaboration
- Problem Solving
- Multitasking Abilities
- Prescription Filling
- Answering Customer Questions
- Data Entry
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Pharmacist Technician
Costco
10.2003 - Current
Pharmacy Technician
Cal Med Pharmacy
07.1993 - 10.2003
High School Diploma -
El Toro High School