Shabree Dominguez
Summary
Hardworking and reliable professional seeking a career as an EPIC Analyst at Honor Health. 15+ years of HIM EHR experience supporting Clinical Operations and Revenue Cycle monitoring clinical documentation, patient identity and reliable data and record management data through Bridge+Interfaces and other EPIC modules. Looking to contribute to company growth where I can take on new challenges to enhance patient and physician communication and improve the efficiency of operations within the organization making health systems work effectively for better quality of patient treatment and care.
Overview
19
19
years of professional experience
Work History
HIM Technician
Honor Health Cancer Center
06.2023 - Current
- Supported health care professionals by promptly providing accurate and complete medical records as needed for treatment decisions.
- Ensured timely processing of medical records for optimal patient care and facility efficiency processing over 90 new patient medical charts weekly.
- Enhanced patient data accuracy by diligently reviewing and validating medical records over 2,000 pages of records daily.
- Followed confidentially regulations to maintain privacy.
- Sorted electronic records according to dates and significance.
- Scanned and uploaded medical records into (EMR) electronic medical records.
- Maintained HIPAA compliance with strict adherence to confidentiality guidelines for all patient information.
Chart Accuracy Data Integrity Specialist
Kaiser Permanente
01.2017 - 08.2021
- Provided clinical support to physicians and ancillary departments regarding discrepancies found in the electronic medical record (EMR) involving (PHI), patient identity (PI) and clinical documentation.
- Evaluated large datasets for quality and accuracy. Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate.
- Provided technical and/or clinical support including application system issues to allow for proper patient care. Review analyze and evaluate system application errors and reported incidents through the help desk.
- Resolve incidents in accordance with Service Level Agreements (SLA's).
- Perform daily monitoring of bad mapping or interface errors.
- Worked with EPIC trainers to develop and maintain specific training curriculum and materials. Actively participated in all phases of user access training.
- Requested changes to the system and provided enhancement feedback.
- Review and test new release notes on EPIC modules.
- Managed, analyzed, interpret, and corrected data errors pertaining to protected health information (PHI) into accurate, consistent, and timely information to ensure the integrity of patient medical records.
- Research and investigate missing or inaccurate data in the EMR, master patient index (MPI) and enterprise master patient index (EMPI).
- Access Clarity reporting and processed workbench triggering workqueues and query data to conduct thorough data integrity review.
- Research suspicious data activity and develop action plan for remediation of chart correction and fix accordingly and run audit trails as needed.
- Responsible for merging and un-merging duplicate charts and placing the correct patient clinical data within the appropriate record.
- Process data reports from membership enrollment to assure membership record and EMR are in sync.
- Correct patient overlays and issue patient ID cards.
- Conducted MRN and demographic audits to eliminate billing or benefit errors and verify information is updated completely and accurately.
- Perform entire chart scrub when needed to resolve discrepancies related to clinical notes.
- Report documentation errors to clinicians and provide resources to help correct errors.
- Collect, analyze and organize information for resolution pertaining to discharge and transfer (ADT) encounters received from outside entities and confirm date of service (DOS) encounters belong in the correct patient chart.
- Accurately identify mapping errors within application programming interfaces (APIs) that fed into the EMR erroneously to ensure patient data was complete and accurate.
- Identify bad interface issues and troubleshoot and resolve.
Determine data changes and trigger events that fed through HL7 interface messages in error and resend for mapping reprocessing. - Processed patient opt-in and opt-out health information exchange (HIE) requests to allow patients to share their health information electronically with external providers across the healthcare system.
- Destroy paper medical records due for destruction.
Assigned and distributed reserved newborn MRNs to contracted hospitals for membership. - Assist patients requesting medical record amendments.
Performed quality assurance (QA) on images scanned into the EMR and document corrections misfiles when needed. - Process patient death certificates and monthly Centers for Medicare & Medicaid Services
(CMS) aged-in Medicare MRN conversions. - Report patient PHI breach to compliance privacy officers.
Report production and turnaround time. - Logged and tracked daily status work completed onto departments tracking database.
HIM Records Integration Clerk
Kaiser Permanente
06.2011 - 01.2017
- Prepared medical records for scanning and indexing into the electronic medical records (EMR). Processed 3,000 pages of electronic and paper document sorting, document prepping, scanning and indexing records to the correct document naming conventions in the EMR.
- Perform Quality Assurance (QA) checks post indexing validating image quality, same patient, images are in chronological order and misfiled and reprocessed faulty scans.
- Tracked turnaround time into system tracking database. Notified manager when out of turnaround time and or service level agreement deadline.
- Assist the HIM department and various work units during times of staff shortage or high volumes.
- Maintained strict confidentiality standards, protecting sensitive patient information during the indexing process.
- Assisted in training new staff members on best practices for medical record indexing, fostering an environment of continuous improvement.
- Participated in departmental meetings, offering valuable insights on ways to enhance the overall effectiveness of medical record management operations.
Team Lead Forms Processing Clerk
Kaiser
02.2005 - 06.2011
- Directing, reviewing, assigning, organizing and coordinating the work of employees within the area of assigned responsibility. Monitor staff and workflows. Prepare department schedules and back up coverage.
- Provide training to new and current employees. Compile and submit weekly production reports to supervisor.
- Review medical charts and abstract PHI to process employee and employer requests pertaining to employee Leave of Absence (LOA). Assisted physicians in the process and completion of Attending Physician's Statement (APS) disability insurance certificate forms required by employer groups for approval or denial of Family Medical Leave Act (FMLA), Long Term Disability (LTD) / Short Term Disability (STD)
- Greet and assist patients with completion of provider forms. Inform patients of the process and time frame required for form completion.
- Review forms to determine information needed and collect authorization to release information.
- Route form request to appropriate provider for authentication.
- Follow up on requests and assure forms are completed in a timely manner.
- Print medical records upon request to help support medical diagnosis and verification of treatment. Communicate with patients, clinical staff, employer groups/insurance companies to expedite completion of paperwork.
- Handle patient and provider complaints regarding problems or issues related to forms. Adhere to policies and procedure of HIPAA.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
Associate of Applied Science - Health Information Technology, RHIT
Arapahoe Community College
Littleton, CO2022
Skills
- Health Information Systems -Proficient in EPIC/Health Connect EHR Module, Prelude, Cadence, MyChart and Care Everywhere
- Proficient in software applications - Microsoft Office, Excel, Word, PowerPoint, Adobe PDF, Outlook Experience with HYLAND On Base / Right-Fax and Service Now
- Project Management
- Analytical mindset and enjoy problem solving
- Excellent organizational and time-management abilities
- Demonstrated knowledge and experience with HL7
- Demonstrated knowledge and experience with Ambulatory operational workflows
- Demonstrated experience with implementing and training of an EHR system
- Knowledge of state, federal regulatory and accreditation requirements pertaining to patient confidentiality, data security and integrity and HIPAA federal laws and regulations
- Knowledge of Medical Terminology
Timeline
HIM Technician
Honor Health Cancer Center
06.2023 - Current
Chart Accuracy Data Integrity Specialist
Kaiser Permanente
01.2017 - 08.2021
HIM Records Integration Clerk
Kaiser Permanente
06.2011 - 01.2017
Team Lead Forms Processing Clerk
Kaiser
02.2005 - 06.2011
Associate of Applied Science - Health Information Technology, RHIT
Arapahoe Community College
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