Peggy Pape
Buckeye,AZ
Summary
Dedicated Phlebotomist with exceptional customer service focus. Works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 25 years. Dependable effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated, and knowledgeable about successful strategies for managing fast-paced work.
Overview
33
33
years of professional experience
Work History
Phlebotomist
Labcorp, Virginia Piper Honor Health Cancer Center, IOP
Glendale, AZ
01.2021 - Current
- Register patients, draw blood, coordinate pickup of samples
- Process specimens from IV nurses
- Communicate with lab for add on tests research results for doctors
- Receive many patient compliments regarding my abilities and expertise
Laboratory Assistant
Yavapai Regional Medical Center
Prescott Valley, AZ
01.2008 - 01.2020
- Served as first point of contact with patient in collecting proper specimens for laboratory analysis
- Frequent contact with hospitalists, physicians, hospital staff and ancillary service providers
- Provided quality customer service to patients’, patients’ families, co-workers and other allied health workers
- Set-up patient accounts, lookup ABN’s, insurance verification, scan patient orders, process specimen(s) and fax results to ordering physician
- Strong competency in drawing neonatal, pediatric, juvenile, adult and geriatric patients in a calm, informative and confident manner
- Blood culture contamination rate below hospitals’ goal
- Instrumental in one-on-one training phlebotomy student interns during hospital rotation
- Proven available, flexible, responsible and responsive to numerous hospital and satellite facility laboratory staffing needs.
Medical Receptionist
Prescott, AZ
01.2008
- Set-up patient accounts, insurance verification and follow up appointments/procedures, answered telephone, for a (6) licensed physical therapists’ practice.
Phlebotomist/Medical Reception/Nursing Assistant
Park Nicollet Medical Center
St. Louis Park, MN
01.1989 - 01.2007
- Scheduled patient, insurance verification, data entry, filing, draw blood, process specimens for daycare facility
- Competent in drawing neonatal, pediatric, juvenile, adult and geriatric patients
- Responsible for providing Parkinson’s disease patients with requested internal therapies (x-ray, physical, occupational and music therapy, bathing).
Education
Certificate of Completion: Phlebotomy Technician -
The Exceptional Receptionist
2008
Hennepin Technical Institute
1989
Skills
- Phlebotomist
- Cerner proficient (PowerChart)Pathnet
- Medical Reception/Nurse Assistant
- Multi-tasking, Problem Solving
- Order and process specimens
- Exceptional Verbal/Written Communication
- Detail focused
- Critical Thinking
- Patient confidentiality
Timeline
Phlebotomist
Labcorp, Virginia Piper Honor Health Cancer Center, IOP
01.2021 - Current
Laboratory Assistant
Yavapai Regional Medical Center
01.2008 - 01.2020
Medical Receptionist
01.2008
Phlebotomist/Medical Reception/Nursing Assistant
Park Nicollet Medical Center
01.1989 - 01.2007
Certificate of Completion: Phlebotomy Technician -
The Exceptional Receptionist
Hennepin Technical Institute
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