Shannon Buckner
Saint Paul,MN
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Provider Coordinator
Allina - Virginia Piper Cancer Institute
02.2020 - Current
- Scheduling and coordinating chemotherapy, infusion and transfusion appointments
- Scheduling and coordinating clinic, imaging, lab, and appointments
- Scheduling from work queues by following procedures and guidelines
- Working closely with billing team to ensure a smooth billing process
- Working closely with providers and nurse coordinators
- Helping patients and their families about receiving care and giving prep and directions
- Filling in for front desk check-in and exit scheduling as needed.
Patient Account Representative
Robert Half/Regions Hospital
05.2019 - 02.2020
- Hospital Customer Service - in person and phone calls
- Assisting patients and insurance companies with patient account and billing issues
- Ensuring accurate billing and smooth claims processing
- Responding to and documenting legal correspondence
- Processing Medical Financial Aid Applications.
Clinic Assistant -Temporary Assignment
Robert Half/Healthpartners Behavioral Health
03.2019 - 05.2019
- Checking in patients which included verifying demographics, updating insurance information and taking payments
- Making reminder phone calls that included detailed information in preparation of the appointment
- Data entry of evaluations patients
- Scheduling appointments and evaluations
- Preparing letters to be mailed for new patients
- Basic maintenance of provider schedules to ensure a full and smooth schedule
- Taking and directing phone calls and taking messages for nursing staff.
Patient Service Representative
HealthEast Care System
10.2013 - 02.2018
- Worked as the Healtheast Lung Center's exit scheduler and referral coordinator
- Worked as a receptionist focusing on patients after they've seen their provider to help them coordinate care, schedule appointments and procedures
- Went over operational prep instructions and answered any questions they may have had before leaving
- Connected with and built rapport with inside and outside medical facilities and clinics to coordinate care
- Scheduled initial appointments with clinics patients may have been referred to
- Occasionally work on prior authorizations and was able perform any of the front desk/receptionist jobs in the clinic including check-in, registration, scheduling and phone work.
Intake Representative
University of Minnesota Physicians
04.2012 - 10.2013
- Took in all phone calls and directing them to correct department and/or scheduling an appointment in the specialty clinics
- Gathered all demographic and insurance information and outside records if necessary
- Gathered and or/created all new patient packet information to send our new patient families
- Go-to person for special scheduling requests for the pediatric endocrinology/diabetes department
- Selected by my boss to work closely with her to schedule and keep track of the Autism Spectrum department scheduling, paperwork and appointments.
Patient Representative
University of Minnesota Physicians
11.2009 - 04.2012
- Responsible for answering phone calls, greeting patients, checking in patients, verifying personal information and insurance
- Scheduled follow-up visits and testing
- Alternated with coworkers on responsibilities such as scanning and sorting documents, sorting mail and assigning lunch times.
Education
Century College
01.2017
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St. Paul College
01.2004
Skills
- Epic (10 years)
- 41 WPM (7 years)
- Microsoft Office (10 years)
- Document Management
- Information Collection
- Data Entry
- Process Improvement
- Relationship Building
- Insurance Verification
- Schedule Coordination
- Work Planning and Prioritization
- Customer Service
- Patient Registration
- Patient Scheduling
- Schedule Management
Certification
- Medical Billing and Coding Specialist, 03/01/17
- Medical Administrative Assistant, 03/01/17
Timeline
Provider Coordinator
Allina - Virginia Piper Cancer Institute
02.2020 - Current
Patient Account Representative
Robert Half/Regions Hospital
05.2019 - 02.2020
Clinic Assistant -Temporary Assignment
Robert Half/Healthpartners Behavioral Health
03.2019 - 05.2019
Patient Service Representative
HealthEast Care System
10.2013 - 02.2018
Intake Representative
University of Minnesota Physicians
04.2012 - 10.2013
Patient Representative
University of Minnesota Physicians
11.2009 - 04.2012
Century College
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St. Paul College
- Medical Billing and Coding Specialist, 03/01/17
- Medical Administrative Assistant, 03/01/17
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