Antonio Mercado IV
Summary
Proven problem-solver and technical expert, adept in hardware and software installation. Demonstrates exceptional technical aptitude and effective communication, ensuring seamless collaboration across departments. Specializes in identifying and rectifying complex issues, significantly improving operational productivity and cybersecurity measures.
Overview
5
5
years of professional experience
Work History
ICQA Problem Solver
Amazon
05.2023 - 09.2024
- Monitored inventory accuracy and movement using manual or computerized inventory systems.
- Conducted data review and followed standard practices to find solutions.
- Performed data entry and completed proper paperwork.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
Warehouse Worker
Amazon
04.2022 - 05.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Custom PC Builder
Self-employeed
01.2020 - 01.2021
- Disassembled computers to perform diagnostics and check for repair needs.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
Cybersecurity
Correlation One
11-2023
High School Diploma -
Garfield High School
Garfield, NJ06-2017
Skills
- Technical aptitude
- Problem identification
- Hardware and software installation
- Hardware repair
- Cybersecurity best practices
- System upgrades
Timeline
ICQA Problem Solver
Amazon
05.2023 - 09.2024
Warehouse Worker
Amazon
04.2022 - 05.2023
Custom PC Builder
Self-employeed
01.2020 - 01.2021
Cybersecurity
Correlation One
High School Diploma -
Garfield High School