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Remote-first professional with experience across help desk support, digital media, technology sales, and property management. Recognized for operating with autonomy, resolving technical issues efficiently, managing client-facing responsibilities, and delivering consistent results in structured, performance-driven environments. Adept at providing Tier 1 technical support, troubleshooting hardware and software issues, managing support tickets, and communicating clearly with end users while collaborating effectively with distributed teams.

Help desk technician with extensive experience at Gainwell Technologies, specializing in technical issue resolution and user satisfaction enhancement. Proficient in Windows 10 and 11, with strong skills in diagnostics and troubleshooting. Achieved notable improvements in first-contact resolution rates, streamlining support and onboarding processes.

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Dynamic IT professional with a proven track record at Choctaw Nation, excelling in technical support and achieving an 80%+ First Call Resolution rate. Skilled in Active Directory and remote desktop support, I deliver exceptional customer service and training, ensuring seamless user experiences and effective problem resolution across diverse environments.

Dominic Nicastro

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Help Desk Technician

IT Technical Support Specialist

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Bachelor of Science - Business Management

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Help Desk Technician

IT Technical Support Specialist

Courier

Bachelor of Science - Business Management

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