Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shelby Langer

Coon Rapids,MN

Summary

Diligent with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.

Overview

7
7
years of professional experience

Work History

Fiscal Support Staff

Lifeworks Services Inc
01.2025 - Current
  • Helps client get to and from place of residence as they cannot not drive due to epilepsy.
  • Makes sure client is comfortable while outside of their home and keeps an eye on client while out so if they go into an epileptic seizure, proper help and care can be administered.
  • Properly and professionally communicates with client's mother and group home when needed.

Passenger Van Driver

E-Fficient School Transportation
09.2024 - Current
  • Maintained a clean and comfortable environment for passengers during transit, contributing to positive travel experiences.
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Contributed to increased rider retention rates by consistently providing friendly and reliable service.
  • Performed pre-trip inspections to ensure vehicle safety and readiness for daily routes.
  • Coordinated with fellow drivers to provide seamless coverage during high-demand periods or absences due to illness or vacation time.
  • Accurately recorded trip logs and maintained documentation of mileage, fuel usage, and maintenance performed on the van.
  • Communicated effectively with dispatchers regarding schedule changes or delays, ensuring prompt updates for passengers awaiting pickup.
  • Efficiently navigated through traffic and followed established routes, adhering to strict timetables.

Media Associate

Goodwill Easter Seals of Minnesota
06.2023 - 09.2024
  • Learned to factory reset consoles, Android phones, iPods, and routers to erase previous information that may have been stored on them.
  • Learned to identify and price games according to listings that sold on Ebay, using pricecharting.com.
  • Brought customers orders they scheduled for pick up, interacted with customers in an friendly and professional manner, and helped if there were any problems with their orders/items.
  • Did other clerical duties when needed, including lamination, new hire folder building, and working on a few customer service tickets.
  • Learned to use Neatoscan to scan books and media to be listed on various websites.
  • Used other various resources to price any special edition books that did not show up on Neatoscan.
  • Learned to use Desktop Shipper to ship out orders that had been pulled and packaged.
  • Packaged orders ready to be shipped using a variety of methods to keep the orders safe.
  • Pulled received orders for the shipping team to ship out.
  • Learned how to use Single Disc and 50 Disc resurfacing machines from Elm USA and the basics on how to maintain them.

Quality Assurance Tester

Activision Publishing
06.2020 - 11.2022
  • Playtested video games to check for bugs that needed fixing, then reported or updated any bugs to the Jira database.
  • Helped coworkers with bugs that required multiple people or multiple console types to check, as well as asked coworkers for help for the same, fostering a sense of teamwork.
  • Input bug data into the Jira database for the developers to see what bugs were new, which were still open, and which were closed.
  • Used spreadsheets to keep organized when working with a large volume of other workers, including those from Raven Software.
  • Worked from home the entire time and learned how to set up monitors for computers as well as set up video game consoles.
  • Used Slack to effectively communicate with others both in office and WFH.
  • Worked on four projects, all of which were AAA video games and had high expectations for the quality of the work done on them.
  • Learned to search the Jira database for any bugs found while working to keep from inputting any duplicate bugs.

Administrative Assistant

Hennepin Home Health Care
02.2018 - 05.2018
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Diploma - 3D Animation

Minneapolis Media Institute
Edina, MN
09-2017

Skills

  • Microsoft office
  • Regression testing experience
  • Data entry
  • Computer skills
  • Microsoft Word
  • Microsoft Excel
  • File organization
  • Computer proficiency
  • Punctuality

Accomplishments

Graduated from Anoka Senior High School with Honors, leading to membership within the Honors Society.

Timeline

Fiscal Support Staff

Lifeworks Services Inc
01.2025 - Current

Passenger Van Driver

E-Fficient School Transportation
09.2024 - Current

Media Associate

Goodwill Easter Seals of Minnesota
06.2023 - 09.2024

Quality Assurance Tester

Activision Publishing
06.2020 - 11.2022

Administrative Assistant

Hennepin Home Health Care
02.2018 - 05.2018

Diploma - 3D Animation

Minneapolis Media Institute

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