Summary
Overview
Work History
Education
Timeline
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Kyle McBride

Philadelphia,PA

Summary

I have an extensive background in the customer service industry which has led me to excel in an upper-level role in retail. I have acquired skills from these jobs that have made me multi-facetted and can be easily applied to a variety of other jobs which I am currently looking forward to applying for. I will be soon graduating with my bachelors degree in psychology as well. I hope to fuse both my experience from previous jobs as well as what I've gained from my education to make myself a prime candidate in the job field.

Overview

9
9
years of professional experience

Work History

Brand Associate

Old Navy
05.2016 - 08.2020
  • Proficient in delivering exceptional service to ensure high customer satisfaction and retention.
  • Strong interpersonal and communication skills for professional interaction with customers, fellow employees, and management.
  • Skilled in promptly addressing customer concerns and resolving issues to uphold service standards.
  • Capable of fostering teamwork and maintaining a positive work environment to achieve collective goals.

Server

Red Robin
02.2020 - 07.2021
  • Ability to provide exceptional service, addressing customer needs promptly and courteously.
  • Prioritizing tasks efficiently to meet deadlines and manage workload effectively.
  • Flexibility to adjust to changing priorities and handle unexpected situations calmly and professionally.
  • Maintaining composure under pressure and handling challenging situations with patience and professionalism.

Assistant Manager of Customer Operations

Old Navy
07.2021 - 06.2023
  • Ability to develop and implement long-term strategies to achieve business goals and drive growth.
  • Proficient in creating and managing budgets, controlling costs, and optimizing financial performance.
  • skilled in conducting market research, competitive analysis, and identifying opportunities for business growth and differentiation.
  • Commitment to upholding ethical standards and corporate values in all business operations and decision-making processes.

Brand Representative

Abercrombie And Fitch
12.2023 - Current
  • Enhanced sales performance through effective communication of product features and benefits.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Provided exceptional customer service to drive satisfaction.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Worked with team to achieve sales goals for products.

Education

Bachelor of Arts - Psychology

Rowan University
Glassboro, NJ
05.2025

Associate of Arts - Psychology

Rowan College of South Jersey
Sewell, NJ
05.2023

High School Diploma -

Delsea Regional High School
Franklinville, NJ
06.2017

Timeline

Brand Representative

Abercrombie And Fitch
12.2023 - Current

Assistant Manager of Customer Operations

Old Navy
07.2021 - 06.2023

Server

Red Robin
02.2020 - 07.2021

Brand Associate

Old Navy
05.2016 - 08.2020

Bachelor of Arts - Psychology

Rowan University

Associate of Arts - Psychology

Rowan College of South Jersey

High School Diploma -

Delsea Regional High School

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Kyle McBride