Ricardo Guardiola
Helotes
Summary
Dedicated professional skilled in customer service, merchandising strategies, and cash handling. Proven ability to enhance brand presentation and drive customer engagement.
Results-driven brand associate with a strong background in team collaboration and decision-making. Experienced in optimizing stock levels and executing visual merchandising strategies to elevate customer experience and drive sales.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Brand Associate
Old Navy
Laredo, TX
05.2022 - 11.2025
- Collaborated with team members to maintain inventory accuracy and optimize stock levels.
- Assisted in developing engaging visual merchandising strategies to enhance brand presentation.
- Handled customer inquiries professionally, providing accurate product information while maintaining a friendly demeanor at all times.
- Executed signage and markdown processes to meet productivity and pricing standards.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Executed promotional campaigns aligned with brand guidelines, driving customer engagement and sales objectives.
- Trained new associates on product knowledge and customer service best practices to improve team performance.
- Fostered strong relationships with customers through personalized service, leading to increased loyalty and repeat visits.
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Managed cash handling procedures, ensuring adherence to company policies and security protocols.
Crew Member
McDonald's
Laredo, TX
06.2021 - 03.2022
- Operated kitchen equipment efficiently, ensuring quality control of food preparation and presentation.
- Prepared products following restaurant, health, and safety standards and procedures.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Collaborated with team members to streamline operations during peak hours, improving service speed.
- Assisted in training new crew members on operational procedures and customer service best practices.
- Implemented inventory management practices, reducing waste and optimizing stock levels for menu items.
- Worked well with teammates and accepted coaching from management team.
Education
Certificate of Completion in Applied Accounting - Accounting
Laredo Community College
Laredo, TX05-2024
Skills
- Sales support
- Merchandising strategies
- Shipment processing
- Customer service
- Product restocking
- Food preparation
- Team collaboration
- Decision-making
- Computer proficiency
- Cash handling
- Safe food handling
- Basic math
Certification
- Food Handlers Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Brand Associate
Old Navy
05.2022 - 11.2025
Crew Member
McDonald's
06.2021 - 03.2022
Certificate of Completion in Applied Accounting - Accounting
Laredo Community College