Taylor Petrik

Directly communicate with insurance companies to facilitate the approvals of medications.

Navigate pharmacy operating systems to input data, perform adjudication on test claims, and prepare action plans for follow-up.

Effectively communicate across databases, electronic medical records, and emails to document patient concerns, prior authorization status, and financial assistance needs.

Review prescriptions with doctor’s office to ensure optimal care of the patient

Keep complete and accurate records of patient communications.

Assist patients in the management of their pharmacy insurance claims.

Work closely with pharmacists and pharmacy liaisons to provide an integrated approach to quality patient care.

Communicate directly with patients over the phone to assist them in all aspects of medication compliance.

Research and investigate information to enable strategic decision-making by others.

Manage, organize, and update relevant data using database applications

Perform daily duties, including restocking, filling prescriptions, and interacting with customers, ensuring the efficient day-to-day business of the pharmacy.

Handle billing disputes between patients and insurance companies, resolving discrepancies without assistance.

Assist with inventory management, including verifying quantities, removing outdated medication, and reviewing stale inventory.

Train and mentor 12 or more new pharmacy technicians, ensuring customer service standards are adequately met.

Answered numerous calls per day from physicians, patients, insurance companies, and suppliers.