Shauniece Sanderson
Southaven,MS
Summary
Detail-oriented and certified Pharmacy Technician with over 15 years of experience in pharmacy operations, patient support, and insurance claim management. Skilled in navigating pharmacy systems, processing prior authorizations, and ensuring accurate prescription fulfillment. Recognized for strong communication, problem-solving, and patient advocacy, with a proven ability to collaborate with healthcare providers, insurance companies, and patients to optimize care.
Overview
2026
2026
years of professional experience
Work History
Patient Support Advocate
Shields Health Solutions
07.2024 - 06.2025
- Communicate with insurance companies to facilitate medication approvals
- Navigate pharmacy operating systems, input data, adjudicate claims, and prepare follow-up action plans
- Document patient concerns, prior authorization status, and financial assistance needs
- Collaborate with physicians and pharmacists to ensure patient-centered care
- Assist patients with insurance claims and medication compliance
- Manage and update patient data across EMR systems and databases
Prior Authorization Administration
Caremark, LLC
10.2022 - 07.2024
- Discussed medications, insurance coverage, and prior authorization documentation with patients
- Secured prior authorization approvals and handled appeals with insurance firms and nurse managers
- Reviewed accounts for accuracy and completeness
- Managed Medicare Part D and commercial PBM activity and prior authorizations
- (Remote)
Pharmacy Technician
Genoa Healthcare
2022 - 06.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician
Walmart Pharmacy
Holly Springs, MS
03.2012 - 01.2022
- Filled and dispensed prescriptions (500–800 per day) with accuracy and compliance
- Assisted 30+ patients daily with insurance issues, refills, and prescription inquiries
- Trained and mentored new pharmacy technicians
- Conducted inventory management, ordering, and reporting
- Processed insurance claims and collaborated with providers to resolve issues
Customer Service Associate
Walmart
Holly Springs, MS
06.2007 - 03.2012
- Delivered excellent customer service through direct interaction and problem resolution
- Handled cash/coin transactions and processed returns and exchanges
- Consistently exceeded daily credit card application goals
- Provided cross-trained support for various customer service functions
Education
High School Diploma -
Holly Springs High School
Holly Springs, MS05.2007
Skills
- Certified/License Pharmacy Technician (CPhT)
- Patient Support & Advocacy
- Insurance & Prior Authorization Management
- Pharmacy Operations & Dispensing
- Database Management & EMR Systems
- Microsoft Excel, Word, PowerPoint
- Customer Service & Communication
- Training & Mentorship
Timeline
Patient Support Advocate
Shields Health Solutions
07.2024 - 06.2025
Prior Authorization Administration
Caremark, LLC
10.2022 - 07.2024
Pharmacy Technician
Walmart Pharmacy
03.2012 - 01.2022
Customer Service Associate
Walmart
06.2007 - 03.2012
Pharmacy Technician
Genoa Healthcare
2022 - 06.2024
High School Diploma -
Holly Springs High School