Summary
Overview
Work History
Education
Skills
Timeline
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Seairrah Stetter

Florence,KY

Summary

Driven employee with a strong work ethic and customer service, multitasking, and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Amtran Sorter

Amazon
Hebron, KY
05.2022 - Current
  • Sorted incoming shipments and separated packages by size, type and destination within warehouse.
  • Cleaned conveyor and surrounded sorting line to maintain work area.
  • Inspected and sorted items or materials according to type, size or coloring.
  • Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
  • Identified production concerns and worked with supervisors to understand and remedy situations.
  • Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards or quality levels.
  • Inspected, tested and measured materials for conformance to specifications and regulatory requirements.

Customer Service Supervisor

Kohls Department Store
Florence, KY
09.2020 - 05.2022
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Answered phone calls and responded to questions and concerns.
  • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Trained staff to meet company objectives.
  • Evaluated and authenticated returns, exchanges and voids.
  • Opened and closed the store as a keyholder.
  • Verified cash office inputs and followed up on any errors.
  • Worked directly with building security for any suspected internal or external theft.

Cashier

Kohls Department Store
Florence, KY
05.2019 - 09.2020
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Signed customers up for the rewards program and guided them through the application of the store credit card if desired.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed refunds for worn, damaged and broken merchandise.

Education

Some College (No Degree) - Education

Gateway Community And Technical College
Florence, KY

Some College (No Degree) - Middle Grades Math and Special Education Major

Northern Kentucky University
Newport, KY

Skills

  • Materials Handling and Transport
  • Attention to Detail
  • Performance Monitoring
  • Work Prioritization
  • Issue Resolution
  • Positive and Constructive Feedback
  • Policy Enforcement
  • Problem-Solving
  • Handling Escalations
  • Time Management
  • Continuous Improvement
  • Delegating Work
  • Coaching and Mentoring
  • Team Management and Supervision

Timeline

Amtran Sorter

Amazon
05.2022 - Current

Customer Service Supervisor

Kohls Department Store
09.2020 - 05.2022

Cashier

Kohls Department Store
05.2019 - 09.2020

Some College (No Degree) - Education

Gateway Community And Technical College

Some College (No Degree) - Middle Grades Math and Special Education Major

Northern Kentucky University

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Seairrah Stetter