Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

William Ferguson

Austin,TX

Summary

Customer-focused professional with over 25 years in the service industry and 14 years in sales. Proven expertise in direct customer interaction, problem-solving, and relationship management. Strong skills in conflict resolution and clear communication, consistently delivering exceptional customer experiences. Seeking a remote Customer Service position to utilize service expertise and adaptability in a team-oriented environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Catering Specialist

Circuit of the Americas
Austin, TX
11.2020 - 02.2025
  • Delivered high-level customer service to artists and teams during live events
  • Maintained clean, safe kitchen and service environments in compliance with health regulations
  • Handled point-of-sale transactions accurately while safeguarding company assets
  • Worked with minimal supervision, showcasing strong self-motivation and initiative

Trainer / Server

Chuy's Tex Mex
Austin, TX
07.2017 - 03.2020
  • Designed and led onboarding/training for new staff to ensure excellent service standards
  • Built strong rapport with customers and consistently resolved concerns with professionalism
  • Managed customer payments and POS system with 100% accuracy
  • Organized in-store events, balancing multiple priorities efficiently

Sales Representative / Product Demonstrator

Summit Retail Solutions
New Bedford, MA
01.2014 - 06.2017
  • Established in-store product demonstrations across major retail outlets
  • Drove customer engagement by clearly communicating product benefits and handling objections
  • Managed retail partner relationships and tracked performance metrics

Bartender

Horseshoe Bay Resort
Horseshoe Bay, TX
07.2010 - 12.2013
  • Delivered excellent service and built rapport with guests in a high-volume environment
  • Handled complex orders efficiently and upheld all food/beverage regulations
  • Maintained accurate inventory and restocked as needed

Education

Bachelor of Arts -

University of Texas at Arlington
05.2006

Associate of Arts -

Tarrant County Community College
12.2000

Skills

  • Retention strategies and customer engagement

Certification

  • Texas Food Handler Certificate
  • Texas TABC Certification

Volunteer Experience

  • Central Texas Food Bank
  • Soles4Souls

Timeline

Catering Specialist

Circuit of the Americas
11.2020 - 02.2025

Trainer / Server

Chuy's Tex Mex
07.2017 - 03.2020

Sales Representative / Product Demonstrator

Summit Retail Solutions
01.2014 - 06.2017

Bartender

Horseshoe Bay Resort
07.2010 - 12.2013

Bachelor of Arts -

University of Texas at Arlington

Associate of Arts -

Tarrant County Community College

Similar Profiles

CREATE PROFILE
William Ferguson