Seamus Peart
Denver,Colorado
Overview
9
9
years of professional experience
Work History
Dance Instructor
Denver School of the Arts
Denver, CO
08.2022 - Current
- Prepared and administered tests and assessments to track and monitor academic performance.
- Invited guest instructors to join classes and teach new and unique techniques to students.
- Created choreography routines for soloists and groups based on specific themes or stories.
- Created a safe environment where students can learn without fear of criticism or judgment.
- Maintained accurate records of attendance, payments received and lesson plans used for each class session.
- Organized and monitored rehearsals to ensure the quality of performances.
- Collaborated in team-based environment to uphold instruction quality and continuity of service to clients.
- Assessed student strengths and weaknesses to determine areas needing improvement.
- Encouraged creative expression through improvisation exercises.
Customer Service Leader
Floyd’s 99 Barbershop
Denver, CO
02.2023 - 10.2023
- Additionally to roles described below
- Provided top quality control and eliminated downtime to maximize revenue.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Mentored junior team members and managed employee relationships.
- Set attainable daily, weekly and monthly goals and game plans.
- Assisted with developing call scripts that adhere to company guidelines.
- Organized training sessions for new staff members on company policies, procedures, and systems related to customer service operations.
Customer Service Coordinator
Floyd’s 99 Barbershop
Denver, CO
07.2021 - 02.2023
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Answered average of 30+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Optimized customer support by establishing collaborative service environments
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Customer Service Representative
Medical Breakthrough
Valencia, CA
06.2019 - 03.2020
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Answered average of 30+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Optimized customer support by establishing collaborative service environments
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Customer Service Coordinator
Floyd’s 99 Barbershop
Denver, CO
06.2018 - 09.2018
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Answered average of 30+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Optimized customer support by establishing collaborative service environments
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Dance Instructor
Cherry Creek Dance
Denver, CO
05.2015 - 09.2017
- Choreographed dance routines appropriate for age group and skill level for various styles of classes
- Taught groups of up to 25, with particular focus on Hip-Hop, Contemporary and Ballet
- Provided one-on-one instruction to students by appointment
- Planned and oversaw dance performances
- Adhered to all studio guidelines and legal requirements.
Education
BFA in Dance -
California Institute of the Arts
05.2021
Skills
- Customer relations
- Team leadership
- Schedule management
- Sales proficiency
- Money handling abilities
- Computer proficient
- Stock management
- Credit card processing
- Multi-line phone talent
- Teaching Strategies
- Instructional Techniques
- Group Teaching
- Customer Service
Personal Information
Date of Birth: 08/08/1999
Languages
- English, Primary
- Spanish, Intermediate Level
Timeline
Customer Service Leader
Floyd’s 99 Barbershop
02.2023 - 10.2023
Dance Instructor
Denver School of the Arts
08.2022 - Current
Customer Service Coordinator
Floyd’s 99 Barbershop
07.2021 - 02.2023
Customer Service Representative
Medical Breakthrough
06.2019 - 03.2020
Customer Service Coordinator
Floyd’s 99 Barbershop
06.2018 - 09.2018
Dance Instructor
Cherry Creek Dance
05.2015 - 09.2017
BFA in Dance -
California Institute of the Arts