Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Anna Clifford

Salt Lake City,UT

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Assigned Support LeadTechnical Support Engineer

Work Type

Full TimeVolunteerSeasonal WorkPart TimeContract Work

Location Preference

RemoteHybrid
Location: Salt Lake City, UT, USSalt Lake City, UT
Open to relocation: No

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home option

Summary

Support lead specializing in service delivery enhancement and customer issue resolution. Demonstrated success in improving interdepartmental communication and training team members to achieve operational excellence.

Overview

5
5
years of professional experience

Work History

Assigned Support Lead

Adobe
Lehi, Utah
07.2022 - Current
  • Coordinated interdepartmental communication to ensure operational efficiency.
  • Supported team members in daily support tasks and inquiries to enhance service delivery.
  • Utilized software tools for tracking and managing customer inquiries.
  • Provided training on support processes and systems to new staff members.
  • Monitored escalated cases, ensuring timely resolutions.
  • Responded to customer inquiries through telephone, email, and chat.
  • Collaborated with team leads to address issues promptly and effectively.
  • Enhanced user experience by swiftly resolving frequent customer concerns.

Technical Support Engineer

NICE inContact
Sandy, Utah
01.2021 - 06.2022
  • Delivered technical support for software and hardware issues across multiple platforms.
  • Provided technical support for software and hardware issues across various platforms.
  • Collaborated with engineering teams to troubleshoot product-related concerns.
  • Guided customers in remote installation and configuration of software applications, enhancing setup efficiency.
  • Instructed clients on product features, boosting user experience and satisfaction.
  • Collaborated with cross-functional teams to escalate and resolve complex issues, ensuring timely solutions.
  • Utilized remote desktop software for diagnosing customer issues over networks.

Education

Some College (No Degree) -

American InterContinental University
Schaumburg, IL

Skills

  • Technical support
  • Troubleshooting techniques
  • Remote desktop support
  • Issue escalation
  • Customer relationship management
  • Training implementation
  • Cross-functional collaboration

Timeline

Assigned Support Lead

Adobe
07.2022 - Current

Technical Support Engineer

NICE inContact
01.2021 - 06.2022

Some College (No Degree) -

American InterContinental University

Similar Profiles

  • David GradyDavid Grady

    <ul><li>Installs and configures desktop & notebook computers (PCs and MAC’s) and printers for all Virco Personnel.</li><li>Configures software such as normal desktop applications to CAD software and applications to interact with equipment on the plant floor.</li><li>Provides support to the Bar Code, Wireless, PBX, Cellular & PDA phone applications and equipment.</li><li>Maintains accurate software and hardware inventory.</li><li>Maintains, repairs, and upgrades existing PC MAC hardware and software.</li><li>Assist computer end-users in solving hardware and software problems.</li><li>Operates hardware and software as required to perform data processing tasks.</li><li>Provides SAP Weekly and Daily reports.</li><li>Provides internal customer service.</li><li>Provides Help Desk support, Cellular & PDA phone support, PBX phone system support, and SAP and Windows backup support.</li><li>Performs other duties as assigned.</li></ul> at Virco Manufacturing<ul><li>Installs and configures desktop & notebook computers (PCs and MAC’s) and printers for all Virco Personnel.</li><li>Configures software such as normal desktop applications to CAD software and applications to interact with equipment on the plant floor.</li><li>Provides support to the Bar Code, Wireless, PBX, Cellular & PDA phone applications and equipment.</li><li>Maintains accurate software and hardware inventory.</li><li>Maintains, repairs, and upgrades existing PC MAC hardware and software.</li><li>Assist computer end-users in solving hardware and software problems.</li><li>Operates hardware and software as required to perform data processing tasks.</li><li>Provides SAP Weekly and Daily reports.</li><li>Provides internal customer service.</li><li>Provides Help Desk support, Cellular & PDA phone support, PBX phone system support, and SAP and Windows backup support.</li><li>Performs other duties as assigned.</li></ul> at Virco Manufacturing

  • Anna CliffordAnna Clifford

    T3 Technical Support / Assigned Support Lead at AdobeT3 Technical Support / Assigned Support Lead at Adobe

  • Alicia CheeseAlicia Cheese

    Site Assigned Substitute at Virginia Beach City Public SchoolsSite Assigned Substitute at Virginia Beach City Public Schools

  • Kyron MackKyron Mack

    Field Support Specialist II, On-Site Support Lead at Sysco Food San DiegoField Support Specialist II, On-Site Support Lead at Sysco Food San Diego

CREATE PROFILE
Anna Clifford