SEAN ASCENCIO
Miami
Summary
Results-driven professional with comprehensive experience in loss prevention and front desk operations. Demonstrates strong leadership in staff training and scheduling, while consistently ensuring a secure and welcoming environment for guests.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Loss Prevention Officer - Front Desk Supervisor
Ritz-Carlton
coconut grove
03.2022 - Current
- Monitored security systems to detect and prevent theft incidents.
- Conducted regular audits of inventory and property for discrepancies.
- Trained new staff on loss prevention policies and safety protocols.
- Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Supervised front desk operations and ensured smooth guest check-in processes.
- Managed staff schedules and assigned tasks to optimize operational efficiency.
- Coordinated room assignments and maintained accurate reservation records daily.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
Front Desk
Holiday Inn
Miami
07.2020 - 03.2022
- Greeted visitors, answered phone calls, and ran errands while maintaining professional composure in interactions with residents to ensure a welcoming environment.
- Checked in residents at front desk, verifying identification and ensuring smooth entry.
- Monitored gym, pool, spa, and game room using three cameras to ensure safety and cleanliness.
- Check in residences or customers.
- Text residents through buildinglink if there is food, medication, dry cleaners or packages for them.
- Check if contractors have their COI and check the deposit before they can work in the building and check them in.
Cashier
The Home Depot
Miami
04.2019 - 07.2020
- Ensured positive customer experience by resolving issues and maintaining a safe, clean environment.
- Scanned items at checkout to prevent theft.
- Handled customers with respect and positivity during interactions.
- Assisted customers with purchases, locating items, and enrolling in reward programs.
- Scanned items at checkout to ensure accurate purchases. making sure no one is stealing.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Responded promptly to assistance requests, spills, and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High School Diploma -
Miami Senior High School
Miami, FL07-2019
Skills
- Front desk operations
- Customer service
- Hotel experience
- Management
- Supervising experience
- Hospitality management
- Microsoft Office
- Verbal communication
- Bilingual
- Sales support
- Risk assessment
- Operational oversight
- Food operations
- Guest relations
- Office experience
- QuickBooks
- Immigration law
Languages
English
Full Professional
Spanish
Professional
Certification
- cpr
Timeline
Loss Prevention Officer - Front Desk Supervisor
Ritz-Carlton
03.2022 - Current
Front Desk
Holiday Inn
07.2020 - 03.2022
Cashier
The Home Depot
04.2019 - 07.2020
High School Diploma -
Miami Senior High School