Results-driven Information Systems Manager with proven skills in IT problem-solving, incident management, and training development. Expertise in implementing change control and enhancing operational efficiency through comprehensive documentation.
Overview
8
8
years of professional experience
Work History
Information Systems Manager
USCG Training Center Petaluma
Petaluma, CA
07.2025 - Current
Managed system configurations and software installations to optimize training operations.
Assisted in troubleshooting technical issues, ensuring minimal disruption to training activities.
Supported user account management, including access permissions and security protocols.
Developed documentation for system processes and user guides to enhance operational efficiency.
Coordinated with vendors to resolve hardware and software concerns promptly.
Participated in IT projects, contributing insights on system improvements and enhancements.
Conducted training sessions for staff on new technologies and systems updates.
Monitored system performance metrics, identifying areas for potential enhancement or support needs.
Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
Combat Systems Officer
USCG - USCGC Kimball
Honolulu, HI
06.2023 - 06.2025
Directed Law Enforcement Program
Directed Gunnery Program
Directed Cyber Security Program
Directed Electronics Program
Directed robust maintenance programs
Managed $1.3 million annual budget
Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
Conducted safety drills to ensure crew preparedness and compliance with USCG standards.
Assisted in navigation operations, utilizing radar and GPS systems for mission execution.
Collaborated with team members to maintain vessel readiness through regular maintenance checks.
Trained junior personnel on operational protocols and emergency procedures, enhancing team efficiency.
Monitored environmental conditions to support safe operations during missions and training exercises.
Implemented process improvements that streamlined daily operational workflows on board.
Electronics Material Officer
USCG - USCGC Kimball
Honolulu, HI
06.2020 - 06.2023
Managed diagnoses and repaired electronic systems to ensure optimal performance and reliability.
Coordinated long-term cycle projects for system prototypes, upgrades, installations, and certifications for more than 100 electronics, combat, and cyber systems.
Collaborated with subject-matter-expert engineering teams to improve product designs and functionality.
Succinctly translated technical information to plain language to operational commanders/senior executives.
Trained junior technicians on troubleshooting techniques and safety protocols.
Maintained accurate documentation of repairs, inventory, and service records for compliance purposes.
Reduced downtime for critical systems by providing timely maintenance and repair services.
Instrcutor
USCG Training Center Petaluma
Petaluma, CA
07.2018 - 06.2020
Designed and implemented training programs for diverse Coast Guard personnel.
Evaluated student performance through assessments to ensure learning objectives were met.
Facilitated hands-on training exercises to enhance practical skills and operational readiness.
Developed instructional materials and resources to support various training modules.