Tracey Chase
Rockledge,FL
Summary
Systems Engineer with 20+ years’ experience. Highly adaptive and resourceful Systems Administrator with seasoned leadership and exemplary team building skills. Experienced leader with 20+ years’ experience in Information Technology Management, troubleshooting, Wireless Communications, Help Desk Management and customer support. Adept in problem solving, crisis management, project management and vendor relations.
Experienced with systems management, network optimization, and IT infrastructure. Utilizes strategic planning to enhance system performance and reliability. Strong understanding of cybersecurity protocols and risk management.
Diligent [Desired Position] with comprehensive background in managing information systems and driving technological improvements. Successfully led teams to implement system upgrades and streamline processes. Demonstrated expertise in project management and problem-solving to enhance operational efficiency.
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful [Number]-year record of building positive relationships with internal and external stakeholders.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Information Systems Manager
Astrotech Space Operations
01.2013 - Current
- Manages complex network comprised of 60 physical and virtual servers on both VM Ware and 2012 Hyper V Platforms. Administers computer and user accounts in MS 2025 Active Directory for 100+ users and 300 customer accounts. Maintains network infrastructure with 150 Cisco access, core and perimeter devices. Manages and Maintains Barracuda perimeter defense devices and intrusion detection systems and Palo Alto Next Gen Firewalls.
Information Systems Manager
Atlantic Blue Group
- CCNA, CCNA VoIP, CCDP trained. Managed local and wide area network for corporate headquarters in Lake Wales, Central Data Center in Winter Haven, Florida and 3 subsidiary companies ranging from accounting, hotel management, warehousing and transportation, and agriculture and real estate management. Maintained central data center with Exchange Server, SQL Server, Linux Red Hat, Cisco Firewall, Microsoft Threat Management Server, Cisco Unified Communications System and Microsoft Dynamics SL, RAMP Electronic Data Interchange System, Accellos Warehouse and Transportation Management Systems.
Superintendent of Network Operations
Air Force Technical Applications Center, Patrick AFB, FL
- Managed world-wide data footprint for AFTACs Nuclear Detection and Monitoring mission. Maintained, monitored and performed upgrades 100+ remote node network with global remote capabilities. Directed management and control of 1K+ item COMSEC inventory.
- Managed client system support for 700 users and 2000+ computer and data systems. Supports customers and data flow on networks of three classifications to include unclassified, Secret, and Top Secret. Managed work center/help desk Remedy ticket flow on Remedy Data Base system
Chief of Network Management
524 Communications Squadron, Spangdahlem AB Germany
- Planned and executed $2M Network Infrastructure upgrade.
- Initiated, planned and managed 4000 device Cisco IP Telephony phone solution to replace conventional system. Reduced long distance billing by more than $90K/month.
- Planned, sourced and implemented Cisco Digital Media Services system. Streamed video data across IP infrastructure for 10K customers. Eliminated need for copper cable TV lease from Deutch Telecom saving base $100K annually.
- Managed work center and Network Control center with 60+ personnel. Provided and training, leadership and recognition of personnel. Team captured 5 Air Force level career field awards for 2007.
Education
Bachelors of Science - Information Technology
Columbia Southern University
AS Electronic Systems Technology Degree - undefined
Community College of the Air Force
Skills
- Core areas of expertise include:
- IT Management
- Project Management
- Team Building
- LAN/WAN/VAN Management
- Router/Switch Infrastructure
- Wireless Networking
- Hyper-V Virtualization
- MS 2025 Active Directory
- Risk Management
- Cyber Security Modeling
- SQL and MySQL Database
- Disaster Recovery
- VoIP/Telecom Infrastructure
- Vendor & Contract Negotiations
- Planning and Modernization
- IT problem-solving
- IT training and development
- IT incident management
- IT change control
- Inventory management
- Business process improvement
- IT infrastructure management
- IT asset management
- IT compliance
- IT budgeting
- Cybersecurity expertise
Accomplishments
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
Certification
- CCNA
- CompTIA A+ and SECURITY+
Selected highlights
- Proud veteran! Professionally served in European, Korean and Middle East Theaters.
- Recognized professional! The Air Force’s #1 Communications and Information Systems Leader!
- Managed local and wide area network modernization at Spangdahlem Air Base, Germany. Delivered Air Forces first-ever fully built from the ground up Voice over Internet Technology network. Coordinated teams to overhaul 500 node legacy network to fully operational converged voice, data, media and wireless network utilizing Cisco Call Managers, Unity, Digital Media Services (IPTV) and Call Center servers.
- Active DoD Top Secret Security Clearance
- Completed Atlantic Blue Group Voice over Internet Protocol migration. Configured routers, Cisco Unified Communications Manager, Voice Gateways, Switches at central Data Center and 4 office locations.
- Engineered Virtual Server Migration for 60+ servers from physical platforms to 2025 Hyper-V failover clusters at two geographically separated locations in Florida and California
- Configured and Maintained RF Warehouse Management system comprised to 40+ Wireless Access Points, Cisco and Aruba controllers, RFID tracking and EDI communications with trading partners.
- Manages Local and Metropolitan Area Networks in Florida and California supporting Satellite Payload Processing and Launch Operations. Network Comprised of 60 servers, 150 Cisco Switches, 4 6500 Core Routers/Switches, 4 Cisco 5520 Firewalls.
- Managed 30+ long haul data/telecommunications circuits to remote units.
- Lead IT Professional for design and implementation of the Air Forces only Virtual Environmental Training Facility. Engineered $500K Data Center for housing 3D rendering Server Farm utilized to build High Definition 180 degree surround Environmental Immersions. Saved more than $2 million annually in lost training time due to weather and visibility.
Languages
German
Professional Working
Italian
Limited Working
Timeline
Information Systems Manager
Astrotech Space Operations
01.2013 - Current
Information Systems Manager
Atlantic Blue Group
Superintendent of Network Operations
Air Force Technical Applications Center, Patrick AFB, FL
Chief of Network Management
524 Communications Squadron, Spangdahlem AB Germany
AS Electronic Systems Technology Degree - undefined
Community College of the Air Force
Bachelors of Science - Information Technology
Columbia Southern University