Devin G Ciampa
Miami
Summary
Professional and results-oriented technology leader with proven track record in optimizing information systems and ensuring seamless operations. Known for fostering team collaboration and adapting to evolving business needs. Expertise in systems analysis, project management, and strategic planning.
Overview
18
18
years of professional experience
Work History
Information Systems Manager
United States Southern Command
03.2022 - Current
- Maintains an organization's computer systems' workflows and is responsible for the upkeep, configuration and reliable operation of computer systems, including fixing network issues along with updating equipment and software.
- Creates and administers profiles and accounts and maintains systems documentation.
- Tunes system performance for optimal conditions. Installs system-wide software.
- Assign all unassigned tickets to system administrators. Have system administrators update their problem tickets. Have monthly meetings with the team to update on new processes.
- Create system administrators work schedule. Assist other departments when necessary.
- Managing IT department budget and prioritizing funds based on primary department goals.
- Creating long-term schedules to determine when to update company computer systems and cybersecurity measures.
- Researching new business technologies and IT software to strengthen the organization's computer systems.
- Creating surveys to gauge company employee IT needs and questions. Drafting informational documents to help company employees troubleshoot standard computer problems and navigate new programs.
- Meeting with IT directors and other upper-management staff to propose ideas and relay information to the IT department.
- Assisting IT employees with complex installations or repairs. Implementing new software programs and computer technologies that support organizational goals and objectives.
- Manage the System Administrators' team in support of change management activities and to help resolve Tier 3 hardware and software problems and coordinate for vendor tier 4 support.
- Monitor and tune systems to achieve optimum performance levels.
- Ensure workstation/server data integrity by implementing standard software and hardware solutions.
- Lead efforts to ensure data/media recoverability by following a schedule of system backups and database archive operations.
- Conduct advanced hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
- Provide Systems configuration, administration, operation, and Data Center Management support for the enterprise.
- Support infrastructure and core services (such as Exchange, Active Directory, server and storage performance, virtualization, etc.)
- Supports hardware and software management; uses, monitors, and manages a software license repository, across the enterprise, for recording and tracking software licensing/support agreements. uses the hardware to manage delivery of all required data center services, including the server and storage systems operations monitoring tools.
- Provides configuration management support in accordance with compliance and policies and procedures, using configuration management systems to record, track, monitor, and update component configurations and configuration items and changes and account for assets.
Senior System Administrator
United States Southern Command
11.2019 - 03.2022
- Implement, configure, update, patch, troubleshoot, and maintain critical Information Security tools that promote the security of enterprise systems and applications.
- Rebuild ESXi host, backup, restore, VM ware snapshots and upgrade BIOS and firmware on Cisco Integrated Management Controller. Update, configure group policy and fire-fox. Back up and recover EMC Avamar.
- Build and install computer infrastructure, which encompasses hardware, servers, and virtual machines, using a VMware environment such as vSphere. Afterward, configure it for production by creating user accounts, controlling access to networks, and managing storage and security settings.
- Monitor and maintains Windows Server operating system and additional server components including but not limited to Exchange, Active Directory, SharePoint, SQL Server, and Office Communications Server/Lync Server. Applies patches to major subsystems and services, roles, and file system components within a Windows Systems environment and performs Operating System and patch testing on all changes prior to installation.
- Executes basic PowerShell or Command Shell commands. Monitors and reviews system logs and detects and troubleshoots problems. Writes basic technical operating system documentation. Controls system access and security aspects of critical systems.
- Demonstrates in day-to-day work adherence to security best practices and access control and security policies. Establishes and maintains suitable resource and performance monitoring on all systems.
- Establishes and maintains automated patching for all systems. Partners with the Service Desk by setting and managing the expectations of customers.
- Advocates for clients in service planning and deployment across the organization. Demonstrates day-to-day adherence with change control precepts and practices.
- Assist employees via remote access, phone, or in person. Provide prompt resolution to Tier 0 – Tier 3 customers via telephone and/or e-mail to assist with a variety of customer inquiries and complex issues.
Helpdesk Lead
Special Operations Command South
03.2019 - 11.2019
- Configure, patch, troubleshoot, and maintain critical Information Security tools that promote the security of enterprise systems and applications. Provide commercial solutions for Classified (CSFC)
- Installing, configuring and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers. Installing and configuring application and operating system software and upgrades.
- Troubleshooting and resolving complex issues and work with other teams to identify root cause and resolution.
- Configuring multiple devices including personal device support and configuration.
- Removing old equipment and performing data migration to new machines. Analyzes user needs for business applications.
- Researches alternatives and proposes solutions. Coordinates hardware and software system installation and ensures specifications are met.
- Analyzes user needs for business applications. Researches alternatives and proposes solutions.
- Creating and maintaining thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge base.
- Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule. Analyzing and making recommendations for hardware and software standardization.
- Assist employees via remote access, phone, or in person. Provide prompt resolution to customers via telephone and/or e-mail to assist with a variety of customer inquiries and issues.
- Keeping team members on task and on schedule.
- Creating and implementing supportive to all customer's queries, assess team performance and redefines customer service with the support of management.
Tier II Help Desk
United States Southern Command
04.2017 - 03.2019
- Remoting in End users workstation trouble shooting software, network, email and profile issues
- Managing active Directory
- Imaging, updating and correcting workstations to insure that all of SOUTHCOM is compliant
- Adding, removing and troubleshooting issues with printers
- Identifies, researches, and resolves technical problems
- Translate complex computer technical terms into terms easily understood by the customer
- Filling out proper documents having KVM, Monitors, Computers replaced or repaired when needed
- Properly creating tickets and escalate problems as required to Tier 3 support teamsTactical oversight and management of all Tier I and II support activities.
- Tactical onsite oversight, coordination, and management of special services that include on-site moves, PC set-up and support, monitor and projector support and installation, and site.
- Daily Tier I and II work distribution to include, but not limited to, work plans, email support, and counter Provide performance monitoring and inspection as outlined in the Quality Assurance.
- Review tickets transfers between support Tier II and escalations to ensure issues are resolved within the most appropriate tier without unnecessary routing to higher.
Commercial Customer Service & Tech Support
Comcast Business
08.2016 - 04.2017
- Remoting in End users modem testing connectivity and configuration via telnet
- Port forwarding testing Firewalls adding exceptions to modems
- Provides prompt resolution to customers via telephone and/or e-mail to assist with a variety of customer inquiries and issues
- Strives for First Call Resolution while handling all issues with urgency, ownership and accountability
- Performs complex diagnostic troubleshooting to resolve voice, video data service issues
- Responsible for fulfilling client requests to make changes to their Comcast Business Class Services including voice, video data products
- Ability to articulate relevant information regarding billing cycles, processes, and prorates effectively
Network Analyst
Winchester Co-operative Bank
01.2007 - 12.2015
- Provide one-on-one end-user incident & serve request resolution over the phone for workstation software
- Delivers, tags, sets up, and assists in the configuration of end-user workstation hardware, software and peripherals
- Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, internet, and local-area
- Coordinates timely repair of workstation equipment covered by a third-party vendor maintenance agreements
- Perform desktop hardware repair for workstation equipment and peripherals that are not covered by third-party vendor maintenance agreements
- Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches
- Manage budgetary transactions including purchase orders such as printers, computers, servers, software and phones
- Deploy, update and manage endpoint security across various locations, user groups, and operating systems
- Security setting, Deploying GPO, forcing synchronization, trusted sites list
- Enabling two default browsers when trusted site list fails in IE
- Daily mirroring to a server and backup tapes reviewing logs to make sure all data completed successfully
- Perform desktop hardware repair for workstation equipment and peripherals that are not covered by third-party vendor maintenance agreements
- Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches
- Manage budgetary transactions including purchase orders such as printers, computers, servers, software and phones
- Implemented Google Chrome business when Windows GPO trusted sites list for Internet Explorer failed to allow ADP with all of our security settings in place
- Add, remove pictures from the website have messages popup if Banking hours or maintenance change and auto remove when over
- Tested and help build the mobile App and website for Winchester Co-operative Bank
- Checked all platforms of Android and Apple compatibility
Education
Cisco Certified Network Associate (CCNA) - undefined
New Horizon Computer Learning Center
Miami, FL01.2016
CompTIA Security+ Certified - undefined
New Horizon Computer Learning Center
Miami, FL01.2016
Windows Operating System Fundamentals: MTA Certified 98-349 - undefined
01.2015
Windows Operating System Fundamentals: MTA Exam 98-349 - undefined
New Horizons Computer Learning Center
Boston, MA01.2014
Windows Server Administration Fundamentals: MTA Exam 98-365 - undefined
New Horizons Computer Learning Center
Boston, MA01.2014
COCC Sage Data Security- Cyber Evidence Handling - undefined
01.2009
High School Diploma - undefined
Winchester High School
Winchester, MA06.2008
CompTIA Network+ Certified - undefined
New Horizon Computer Learning Center
Miami, FL01.2016
Microsoft Certified Professional (MCP) - undefined
New Horizon Computer Learning Center
Miami, FL01.2016
Skills
- Proficient in Windows and Macintosh operating systems
- Experienced with Microsoft Office applications
- Active Directory management
- Remote Windows access management
- Endpoint security management expertise
- Group policy management
- Expertise in Google Chrome for business applications
- LAN/WAN troubleshooting expertise
- Experienced with Adobe LiveCycle
- Manage Engine -Desktop Central, AD Audit Plus, Service Now, Remedy
- SCCM administration
- Microsoft Endpoint Configuration Manager
Timeline
Information Systems Manager
United States Southern Command
03.2022 - Current
Senior System Administrator
United States Southern Command
11.2019 - 03.2022
Helpdesk Lead
Special Operations Command South
03.2019 - 11.2019
Tier II Help Desk
United States Southern Command
04.2017 - 03.2019
Commercial Customer Service & Tech Support
Comcast Business
08.2016 - 04.2017
Network Analyst
Winchester Co-operative Bank
01.2007 - 12.2015
Cisco Certified Network Associate (CCNA) - undefined
New Horizon Computer Learning Center
CompTIA Security+ Certified - undefined
New Horizon Computer Learning Center
Windows Operating System Fundamentals: MTA Certified 98-349 - undefined
Windows Operating System Fundamentals: MTA Exam 98-349 - undefined
New Horizons Computer Learning Center
Windows Server Administration Fundamentals: MTA Exam 98-365 - undefined
New Horizons Computer Learning Center
COCC Sage Data Security- Cyber Evidence Handling - undefined
High School Diploma - undefined
Winchester High School
CompTIA Network+ Certified - undefined
New Horizon Computer Learning Center
Microsoft Certified Professional (MCP) - undefined
New Horizon Computer Learning Center
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