Justin Melcher
Wyomissing,PA
Summary
Detail-oriented professional with extensive experience in technical troubleshooting and user training. Committed to process improvement and effective communication, leveraging expertise to enhance IT strategies and support organizational goals.
Overview
20
20
years of professional experience
Work History
Information Systems Manager
Harrisburg Dairies
Harrisburg, Pennsylvania
10.2023 - Current
- Assisted in troubleshooting technical issues to ensure system reliability.
- Supported user training sessions on software applications and tools.
- Collaborated with IT teams to implement new technologies and solutions.
- Managed help desk inquiries to provide timely assistance to users.
- Researched best practices in information systems management for future improvements.
- Developed and implemented IT strategies, policies, and procedures to ensure compliance with organizational standards.
- Diagnosed hardware and software problems and recommended appropriate solutions.
- Analyzed workflows and established priorities for daily operations.
- Met with users, vendors and technicians to determine computing requirements.
- Met with stakeholders to collaborate and resolve problems.
IT Manager
Clover Farms Dairy
Reading, Pennsylvania
10.2005 - 10.2023
- Managed IT infrastructure to ensure efficient operations at Clover Farms Dairy.
- Developed and implemented IT policies to enhance data security and compliance.
- Oversaw software installations and updates for all employees across departments.
- Collaborated with vendors to procure hardware and software solutions effectively.
- Led IT projects to streamline processes and improve system integration across teams.
- Maintained inventory of IT equipment, ensuring availability for daily operations.
- Trained staff members on various aspects of computer usage and software applications.
- Worked closely with vendors to negotiate contracts and select appropriate products or services.
- Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
Education
Computer Systems Networking -
Lincoln Technical Institute
Allentown, PA01-2004
Skills
- Project management
- Technical troubleshooting
- Vendor management
- User training
- Help desk support
- Process improvement
- Problem solving
- Effective communication
- Team collaboration
- Strategic planning
- Supply chain management
- Business planning
- Workforce management
- Forecasting and scheduling
- Contract review and recommendations
- Data analysis
- MS office
- AS400
References
References available upon request.
Timeline
Information Systems Manager
Harrisburg Dairies
10.2023 - Current
IT Manager
Clover Farms Dairy
10.2005 - 10.2023
Computer Systems Networking -
Lincoln Technical Institute