Sean Campbell
Saint Helens,OR
Summary
Customer Success and account management leader with 15+ years of experience helping clients achieve business outcomes through strategic onboarding, implementation, executive relationship management, and operational improvement. Proven success managing large client portfolios, driving retention, generating revenue growth, and leading customer-facing initiatives across SaaS, hospitality, and residential portfolio environments.
Recognized for building trusted client partnerships, navigating complex business challenges, and aligning solutions with measurable customer objectives. Experienced leveraging AI-powered tools to improve communication, reporting, operational efficiency, and scalable customer success outcomes.
Overview
16
16
years of professional experience
Work History
General Manager Central Oregon
Meredith Lodging
Bend, OR
05.2022 - 01.2025
- Managed operations for 200–220 residential vacation rental properties valued at approximately $150M.
- Oversaw $5–6M in annual portfolio revenue across multiple Central Oregon markets.
- Served as primary relationship manager for 200+ homeowners, providing strategic guidance around revenue optimization, maintenance coordination, and guest experience performance.
- Partnered with property owners to identify revenue optimization opportunities, operational improvements, and investment strategies designed to maximize asset performance and long-term satisfaction.
- Led cross-functional teams spanning homeowner relations, housekeeping, maintenance, inspections, and guest services.
- Managed vendor relationships, operational budgets, service contracts, quality assurance initiatives, and portfolio performance.
- Conducted property improvement consultations and amenity feasibility analyses to maximize occupancy and owner ROI.
- Leveraged AI-assisted workflows to streamline homeowner communications, operational reporting, and performance analysis, reducing administrative workload while improving consistency and responsiveness.
- Resolved escalated homeowner and guest concerns while strengthening satisfaction, retention, and long-term relationship health.
- Supported onboarding, contract renewals, retention initiatives, and portfolio growth opportunities while maintaining long-term owner relationships.
Sales, Implementation & Training Consultant
NAVIS (Revinate)
Bend, OR
01.2012 - 04.2020
- Managed a portfolio of 1,000+ hospitality and vacation rental clients.
- Generated more than $15M in revenue while maintaining Top 3% conversion performance for eight consecutive years.
- Delivered implementation, onboarding, workflow guidance, CRM training, and change-management support.
- Built trusted executive relationships through consultative account management and strategic solution alignment.
- Partnered with clients throughout onboarding and adoption phases to increase engagement, support product utilization, and strengthen long-term customer retention.
- Utilized AI-assisted tools and workflow technologies to improve documentation, communication efficiency, and operational consistency.
- Consulted with clients on operational improvements, revenue optimization strategies, and technology adoption initiatives aligned with measurable business objectives.
- Mentored new sales professionals and supported customer success initiatives.
- Served as a trusted advisor on technology adoption, operational performance, customer retention, and revenue growth.
Assistant Golf Professional, Instructor
Sun Willows Golf Course
Pasco, WA
01.2009 - 10.2011
- Directed all clinics for adults and junior golfers.
- Supported golf shop operations, tournament coordination, merchandising, and guest experience initiatives.
- Built strong client relationships through consultative instruction, coaching, and service excellence.
Education
Associate of Science - Applied Science in Business Administration
Virginia College
Chandler, AZ01-2009
Skills
Customer Success
Account Management
Client Retention
Revenue Retention & Growth
SaaS Onboarding
Implementation & Training
Executive Relationship Management
AI-Assisted Workflow Tools
Change Management
Portfolio Management
Timeline
General Manager Central Oregon
Meredith Lodging
05.2022 - 01.2025
Sales, Implementation & Training Consultant
NAVIS (Revinate)
01.2012 - 04.2020
Assistant Golf Professional, Instructor
Sun Willows Golf Course
01.2009 - 10.2011
Associate of Science - Applied Science in Business Administration
Virginia College
CAREER TRANSITION & FAMILY RELOCATION | 2025 – 2026
- Managed a full residential renovation, contractor coordination, budgeting, inspections, and successful property sale in Bend, Oregon.
- Oversaw project schedules, vendors, timelines, and capital improvements while relocating to the Portland Metro area.
- Served as primary caregiver for two young children during relocation and transition.
Technology
Salesforce • Revinate/NAVIS • Breezeway • Escapia • Track Hospitality • OwnerRez • Lodgify • Microsoft Office Suite • Google Workspace • ChatGPT • AI-Assisted Workflow Tools • AI-Assisted Reporting & Documentation