Sean Charles

Palm Beach County, FL | June 2025 – Present

Salary: $50,000/year | 40+ hours/week |

• Deliver exceptional customer service by proactively building relationships, identifying financial goals, and recommending bank products and digital tools tailored to individual customer needs.

• Assist clients with opening and managing accounts, processing loan applications, and submitting service requests related to credit, deposits, and fraud prevention often requiring attention to financial risk and document accuracy.

• Participate in regulatory compliance under the S.A.F.E. Mortgage Licensing Act of 2008and Regulation Z, ensuring all transactions meet applicable federal lending and disclosure requirements.

• Exercise sound judgment and discretion within bank policies and financial regulations while handling sensitive customer data, personal identification, and loan documentation.

• Develop working knowledge of Wells Fargo’s full suite of financial services, including savings, lending, investment products, and fraud resolution procedures.

• Refer clients to specialized departments when needs fall outside the personal banking scope, ensuring a seamless, multi-tiered service experience.

• Regularly interact with diverse customers and financial backgrounds, requiring cultural sensitivity, discretion, and the ability to de-escalate high-stakes financial concerns.

• Maintain strict compliance with federal lending laws, internal controls, and bank audit standards reinforcing accountability, integrity, and public trust.

Salary: $70,000/year | 40+ hours/week |

• Responsible for coordination between shippers, freight carriers, and third-party logistics partners to ensure secure and compliant transportation of goods across state lines. Maintain consistent communication and coordination throughout all stages of the shipping process.

• Manage end-to-end logistics operations involving high-value and time-sensitive freight, ensuring carrier vetting, contract accuracy, regulatory compliance, and timely delivery in accordance with federal transportation standards.

• Monitor freight status in real time using GPS tracking and logistics platforms; proactively identify and respond to anomalies, delays, or irregular activities that could indicate compliance issues, shipment tampering, or fraud.

• Investigate discrepancies in shipment documentation, routing changes, or delays that could affect client trust or raise legal red flags. Report findings to leadership and develop corrective strategies to mitigate future risks.

• Apply knowledge of transportation regulations, freight classifications, and carrier liability laws to ensure all shipments adhere to DOT, FMCSA, and state-specific logistics rules.

• Handle sensitive shipping contracts and financial agreements with discretion; maintain accurate records of transactions and communications to support audits, investigations, and dispute resolution.

• Utilize analytical tools and industry databases to assess carrier performance, monitor emerging threats to the supply chain, and strengthen route security. Collaborate with vendors and logistics professionals to increase transparency and accountability throughout the freight network.

• Maintain strong attention to detail and situational awareness while managing 20+ active shipments simultaneously, often under time-sensitive or high-pressure conditions.

Salary: $55,000/year | 40+ hours/week |

• Managed daily operations of a high-volume car rental branch, overseeing customer service, sales, fleet management, employee development, and regulatory compliance.

• Led a team of 8+ employees; conducted performance evaluations, coached team members, and provided ongoing training to enhance productivity and customer engagement. Ensured policies and procedures were followed across operations.

• Developed and implemented strategies to improve branch efficiency and profitability, including streamlining rental processes, enhancing customer outreach, and improving upsell conversion rates.

• Analyzed key performance indicators (KPIs), customer feedback, and operational reports to identify service gaps, mitigate risk, and ensure compliance with company and industry standards.

• Resolved high-stakes customer service issues, including claims disputes, vehicle accidents, and contract violations, requiring discretion, conflict resolution skills, and sound judgment.

• Managed financial transactions, including deposits, refunds, claims billing, and damage assessments; ensured cash-handling and record-keeping complied with audit standards.

• Collaborated with regional management and corporate teams to execute marketing strategies, drive local business growth, and maintain service-level expectations under pressure.

• Gained experience working with diverse individuals in high-pressure environments, developing strong interpersonal and communication skills valuable to investigative and field-based roles.

40 hours/week –

• Assisted Deputy U.S. Marshals and Special Agents in preparing for federal court proceedings, including detention hearings, initial appearances, and trials. Organized and reviewed investigative case files to ensure accuracy and completeness of records used in court.

• Conducted thorough reviews of prisoner records and legal documentation to confirm custodial status, validate outstanding warrants, and ensure compliance with federal detention procedures. Maintained strict confidentiality in handling law enforcement-sensitive materials.

• Supported the warrant processing workflow by verifying arrest documentation, compiling subject background information, and ensuring all required legal forms were completed in accordance with U.S. Marshals Service procedures.

• Observed federal court proceedings and gained exposure to the legal standards for probable cause, detention, and sentencing under the U.S. criminal justice system. Developed working knowledge of judicial process and legal terminology relevant to federal criminal prosecutions.

• Collaborated with law enforcement personnel and administrative staff to support operational readiness, interagency coordination, and record-keeping for ongoing investigations.

• Developed practical experience with criminal justice information systems and federal law enforcement databases under supervision, reinforcing the importance of data integrity and secure information handling.