Sean Colasono
Sanford
Summary
Professional with 15 years of experience in customer communications, contact compliance, and team building. Proven ability to educate and address customer needs effectively. Committed to enhancing customer relations and driving satisfaction. Expertise in navigating complex customer interactions to achieve positive outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cook
Buster's Sanford
Sanford
12.2024 - 06.2025
- Prepared and cooked Belgium-inspired pub cuisine in a scratch kitchen, showcasing full knowledge of prep work, sauces, soups, and entrees.
- Responsibilities included grilling, sautéing, frying, and managing pantry operations.
- Monitored inventory levels, restocked supplies, and ensured proper rotation of perishable items.
Maintenance and Outreach Intern
Union Gospel Mission
Seattle
10.2019 - 03.2024
- Served with the Mission to build relationships and engage in outreach work for the homeless and at-risk populations.
- Collaborated with a team to provide professional guest service while being attentive to individual needs.
Lead Server
516 Grill
Seattle
09.2020 - 01.2023
- As the lead server for this emerging restaurant, I was responsible for team building and implementing seasonal menu changes.
- I possess extensive knowledge of wine pairings and cocktail recommendations, ensuring a pleasant dining experience through friendly guest service.
Service Waiter
Cracker Barrel
Jacksonville
12.2018 - 09.2019
- Maintained high volumes of guest relations through attentive table service.
- Worked collaboratively with a team to meet each guest's needs with a positive, guest-first approach.
Service Trainer
Black Bear Diner
Houston
01.2018 - 10.2018
- Focused on team building, training, and onboarding new employees.
- By developing strong relationships with team members, we ensured that every guest left with a positive experience.
Lead Server
Maggiano's
Bellevue
08.2016 - 07.2017
- Managed a section of the restaurant while overseeing team operations and interacting with guests to guarantee a pleasant dining experience.
Cocktail Server
Pomegranate Bistro
Redmond
12.2014 - 08.2016
- Ensured guest satisfaction while maintaining comprehensive knowledge of dietary restrictions, allergies, and menu items, including wine and cocktail suggestions.
- Adapted quickly to seasonal menu changes in this upscale establishment, honing my exceptional customer service skills.
Education
GED -
Florida State College
Jacksonville, FL01-2002
Skills
- Inventory management
- Guest service
- Attention to detail
- Problem solving
- Time management
- Adaptability
- Communication skills
- Quality control
- Customer relations
- Hospitality background
- Professional demeanor
- New hire training
- Fine dining expertise
- Kitchen organization
Certification
- Class 12 Mixologist Permit Washington State #120890915
Timeline
Cook
Buster's Sanford
12.2024 - 06.2025
Lead Server
516 Grill
09.2020 - 01.2023
Maintenance and Outreach Intern
Union Gospel Mission
10.2019 - 03.2024
Service Waiter
Cracker Barrel
12.2018 - 09.2019
Service Trainer
Black Bear Diner
01.2018 - 10.2018
Lead Server
Maggiano's
08.2016 - 07.2017
Cocktail Server
Pomegranate Bistro
12.2014 - 08.2016
GED -
Florida State College