Sean Collins
Endicott,New York
Summary
Hardworking Field Technician with over 8 years of experience in performing a wide range of installation, maintenance, and repair duties. Expert in maintaining optimal equipment functionality through systematic troubleshooting and complex problem-solving. Demonstrates a robust knowledge of equipment and software programs, ensuring efficient and reliable operational performance. Dedicated to providing high-quality technical support and enhancing system reliability.
Overview
9
9
years of professional experience
Work History
Field Tech VI
Charter Communications
03.2024 - Current
- Lead installation and servicing operations for key clients, fostering strong partnerships with government bodies, educational institutions, and major corporations.
- Collaborate seamlessly across internal teams to ensure smooth operations and prompt issue resolution.
- Specialize in complex cabling, router programming, and WAN/LAN installations, contributing to a team-focused problem-solving environment.
- Excel in dynamic indoor/outdoor environments, adeptly troubleshooting and supporting network designs and topologies.
Quality Assurance & Business Class Technician
Charter Communications
09.2016 - 03.2024
- Installed and repaired residential and business services, including internet, phone, and cable television.
- Diagnosed technical issues and provided appropriate solutions, ensuring customer satisfaction.
- Made tailored recommendations based on customer needs, leveraging familiarity with mobile tools and applications.
- Provided mentorship and guidance to junior technicians.
Education
Associates - Cybersecurity and Information Assurance
Ivy Tech Community College
05-2026
Associate - Liberal Arts and Sciences
SUNY Broome Community College
03.2012
Skills
Access Network Architectures, Coaxial Cables Fundamentals, Distributed Access Architecture, Fiber Basics, Fiber Optic Cables, Fiber Testing & Restoration, HFC Access Network Troubleshooting, HFC Signals, HFC System Design, Internet Protocol Television, Optical Construction, Optical Network Design
NCTI Courses
Advanced Technician, Broadband Digital Installer Conventional, Business Services for Technicians, Computer's Broadband Modem's, Consumer Digital Electronics, Digital Technician, Fiber Testing & Maintenance Conventional, FTTx Basics, Installer Conventional, Installer Technician, Installing SMB Telecom, Internetworking with TCP/IP Parts 1 & 2, Introduction to Multiplexing, Introduction to Networking: Local Area Network's, Introduction to Wide Area Networks, Introductions to Protocols and Network Routing Conventional, Intro to Network: Home and Peer to Peer, Return Path Operation's, Service Technician, System Technician Conventional, Troubleshooting Advanced Services, Understanding Voice and Data Networks Parts 1 & 2
Timeline
Field Tech VI
Charter Communications
03.2024 - Current
Quality Assurance & Business Class Technician
Charter Communications
09.2016 - 03.2024
Associate - Liberal Arts and Sciences
SUNY Broome Community College
Associates - Cybersecurity and Information Assurance
Ivy Tech Community College
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