Sean Cookmeyer
Chandler,United States
Summary
Experienced and energetic Account Manager with over seven years of experience effectively managing marketing projects from conception to completion. Skilled in strategic planning, management, and compliance, with a proven ability to build strong relationships and work collaboratively. Adept at leveraging public relations and regulatory knowledge to foster a positive impact. Recognized consistently as a top performer with a knack for adapting to new challenges and continually enhancing performance. Passionate about continuous learning and professional growth.
Overview
7
7
years of professional experience
Work History
Merchant Experience Partner Specialist
DoorDash
11.2021 - 09.2024
- Utilized CRM,POS and ATS software to track customer interactions and preferences, resulting in a more personalized customer experience.
- Drive retention and overall Merchant success through exceptional service and support
- Demonstrated critical thinking and consulting skills to identify client needs and provide tailored solutions
- Educated Merchants on the value of in-app marketing, Ads, and other product offerings
- Develop a deep expertise in how DoorDash’s processes, systems and resources work, and how to use them to promote positive outcomes for our Merchants
Account Manager
Ziprecruiter
09.2017 - 10.2021
- Build relationships with existing client base in order to increase monthly recurring revenue, increase the efficiency of their hiring process, and help meet hiring goals in the most cost-efficient way possible
- Manage 300-350 accounts to assist with everything from account optimization, upselling, demos and running performance reports
- Consistently hit and exceed monthly quotas with an average above 100%
- Educate clients on industry news and best practices to optimize their experience with Zip and increase their retention rate and upsell potential
- The end goal is to help my clients make hires and grow their business while helping to contribute to a lower national unemployment rate.
Travel Agent
TWC Agency
08.2020 - Current
- Assisted customers with flight and hotel bookings, travel insurance, and other travel-related services
- Negotiated and secured discounts with airlines, hotels, and other vendors, resulting in 22% savings on travel costs
- Created and maintained a customer database to track reservations, contact information, and preferences
- Developed customer loyalty programs to increase repeat business
- Maintained detailed records of customer interactions and transactions.
Education
Bachelors of Business Administration - Business Administration
University of Arizona Global Campus
08.2014
Associates of Arts in Sociology - undefined
Citrus Community College
06.2009
Skills
- CRM Expert
- Negotiation expertise
- SQL
- Project Management
- Cross-Functional Coordination
- Customer Retention
- Brand Awareness
- New Business Development
- Internal and External communication
- Account Acquisition
Timeline
Merchant Experience Partner Specialist
DoorDash
11.2021 - 09.2024
Travel Agent
TWC Agency
08.2020 - Current
Account Manager
Ziprecruiter
09.2017 - 10.2021
Bachelors of Business Administration - Business Administration
University of Arizona Global Campus
Associates of Arts in Sociology - undefined
Citrus Community College
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