Summary
Overview
Work History
Education
Skills
Timeline
Generic

sean costello

Wilmington,NC

Summary

Compassionate Member Advocate known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, member engagement, and policy advocacy. Excel in communication, empathy, and problem-solving to enhance member satisfaction and support organizational goals.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

4
4
years of professional experience

Work History

Medicare Member Advocate-Seasonal

eHealth
Wilmington
09.2024 - 12.2024
  • Performed data entry tasks related to membership information updates.
  • Developed internal protocols for the efficient handling of member requests.
  • Provided guidance on insurance policies and procedures to members.

Personal Lines Account Executive

Acrisure
Southport, North Carolina
01.2024 - 03.2024
  • Prepared reports summarizing client account activity for management review.
  • Attended seminars and training sessions regularly in order to stay up-to-date with industry trends.
  • Generated quotes for prospective clients based on their individual needs and budget constraints.

Auto Insurance Agent

Direct Auto & Life Insurance
Wilmington, NC
06.2023 - 10.2023
  • Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
  • Utilized an automated system for rating plans, generating proposals, issuing policies, tracking payments.
  • Analyzed data from various sources such as credit reports or motor vehicle records when preparing risk assessments for clients.

Inside Sales Representative

Mercalis
Wilmington, NC
12.2020 - 04.2023
  • Conducted cold calls to generate new business leads.
  • Provided customers with product information, pricing and availability.
  • Assisted in resolving customer complaints in a prompt manner.
  • Developed and maintained relationships with key customers to ensure customer satisfaction.

Education

Associate of Arts - Comparative Literature

Cape Fear Community College
Wilmington, NC

Skills

  • Assertiveness
  • Cross-cultural communication
  • Registration management
  • Patient identity verification
  • Healthcare systems navigation
  • Insurance verification
  • Electronic health records
  • Data entry
  • Conflict resolution
  • Friendly and outgoing
  • Patient education
  • Customer service
  • HIPAA compliance

Timeline

Medicare Member Advocate-Seasonal

eHealth
09.2024 - 12.2024

Personal Lines Account Executive

Acrisure
01.2024 - 03.2024

Auto Insurance Agent

Direct Auto & Life Insurance
06.2023 - 10.2023

Inside Sales Representative

Mercalis
12.2020 - 04.2023

Associate of Arts - Comparative Literature

Cape Fear Community College
sean costello