Sean Crouch
Santee,CA
Summary
Experienced Store Manager specializing in business performance. Highly motivated to uplift a team in creating a personal connection with clients to promote brand loyalty. Collaborative leader looking forward to partnering with a team to create a culture of positivity and empowerment.
Overview
19
19
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
07.2017 - Current
- Managed store employees successfully in fast-paced environment through tailored communication and positive feedback.
- Managed the store's financial performance.
- Created business plans that challenge the status quo to meet and exceed company expectations.
- Developed peers to support my next level leader accomplish district goals and expectations.
- Led various community engagement projects.
Barista
STARBUCKS COFFEE COMPANY
07.2008 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Recommended products based on solid understanding of individual customer needs and preferences.
Front End Supervisor
Michael's Arts & Crafts Store
01.2005 - 03.2008
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
Education
Associate of Arts - Product Development And Merchandising
Fashion Institute of Design & Merchandising - Fidm
Los Angeles, CA06.2017
Skills
- Profit and Loss Analysis
- Business Performance Analysis
- Inventory Management
- Merchandising
- Microsoft Excel
- Microsoft Outlook
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
07.2017 - Current
Barista
STARBUCKS COFFEE COMPANY
07.2008 - Current
Front End Supervisor
Michael's Arts & Crafts Store
01.2005 - 03.2008
Associate of Arts - Product Development And Merchandising
Fashion Institute of Design & Merchandising - Fidm
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