Sean Cruz
San Antonio
Summary
Professional with a strong background in inspection, ready to ensure quality and compliance. Skilled in identifying issues, maintaining safety standards, and utilizing precision tools effectively. Known for fostering team collaboration and adapting to changing requirements. Reliable, results-driven, with a keen eye for detail and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Auction Inspector II
Manheim Auto Auction
San Antonio, TX
08.2025 - Current
- Facilitated accurate vehicle assessments for auction by mastering inspection techniques and dealer criteria.
- Enhanced understanding of vehicle integrity by correlating external damages with internal conditions. Identified critical frame damage through visual cues, reducing chance of arbitration.
- Maximized use of SmartInspect and MIC 2.0 to optimize service presentation, reinforcing commitment to ethical business operations.
- Analyzed automotive assembly and paint application processes to identify errors and damages.
- Documented inspection results accurately, maintaining detailed records for audit purposes.
- Utilized inspection tools and technologies to assess product quality effectively.
- Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
Manheim Lot Operations
New Leaf Staffing
San Antonio, TX
08.2024 - 07.2025
- Assisted in timely vehicle movement to support weekly sales operations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
New and Used Car Sales
McCombs Ford West
05.2024 - 08.2024
- Assisted customers in selecting vehicles through effective product knowledge and negotiation skills. Provided exceptional customer service by following up with clients post-visit regardless of sale outcome. Developed a personal clientele base by prioritizing customer relationships and adhering to a structured sales process.
- Implemented employee training programs focused on product knowledge, sales techniques, and customer service skills to improve overall team performance.
- Enhanced professional knowledge base by actively monitoring industry developments and emerging products.
Service - Service Agent
Goosehead Insurance Agency LLC
San Antonio, TX
02.2023 - 04.2024
- Assisted clients over the phone with inquiries regarding insurance policies.
- Reviewed and modified policy details to meet client needs.
- Utilized systems from nearly 200 insurance carriers to provide accurate information and support.
- Streamlined claims processing, enhancing efficiency and reducing turnaround times for clients.
- Resolved complex customer issues through effective communication and problem-solving strategies.
- Utilized CRM software to track client interactions, ensuring timely follow-ups and personalized service delivery.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
Cross Functional Representative
HEB Store SA #18
San Antonio, TX
08.2017 - 02.2023
- Achieved operational efficiency by providing targeted support to multiple departments. Cultivated adaptability in work practices to fulfill the specific needs of each manager. Contributed to a cohesive team dynamic that minimized delays and maximized productivity across departments.
- Streamlined processes to enhance response times and overall customer satisfaction ratings.
- Enhanced understanding of product knowledge to service customers and increase customer satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Trained and mentored new staff on store policies, procedures, and customer engagement techniques.
- Collaborated with team members to ensure smooth daily operations and improve workflow efficiency.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Education
High School Diploma -
Theodore Roosevelt High School
San Antonio, TX06-2019
No Degree - Science
San Antonio College
05-2022
Skills
- Phone customer support
- Automotive expertise
- Conflict resolution in high-stress situations
- Collaboration with team members
- Strong general computer skills
- Sales Experience
- Customer account coordination
- Needs assessment
- Insurance product expertise
- Client retention
- Experience with CRM applications
- Claims reporting systems
Timeline
Auction Inspector II
Manheim Auto Auction
08.2025 - Current
Manheim Lot Operations
New Leaf Staffing
08.2024 - 07.2025
New and Used Car Sales
McCombs Ford West
05.2024 - 08.2024
Service - Service Agent
Goosehead Insurance Agency LLC
02.2023 - 04.2024
Cross Functional Representative
HEB Store SA #18
08.2017 - 02.2023
High School Diploma -
Theodore Roosevelt High School
No Degree - Science
San Antonio College