Sean Dalco

Woodland Park

Summary

Results-driven professional with strong experience in customer relations, sales support, and service management. Skilled at building lasting client relationships, identifying customer needs, and delivering solutions that increase satisfaction and drive revenue. Adept at working in fast-paced environments, leading teams, and consistently exceeding performance goals.

Overview

years of professional experience

Certification

Work History

Sales & Operations Manager / Customer Relations

HOME INSULATION

Fair Lawn

01.2023 - Current

Managed daily operations while directly engaging with customers to ensure satisfaction and generate repeat business.
Consulted with clients to identify needs and recommended energy-efficient solutions, increasing upsell opportunities.
Coached team members on customer service and sales strategies to improve performance and meet company revenue goals.
Built strong client relationships, resulting in higher referral and customer retention rates.

Sales & Service Specialist

Optimum

Parsippany-Troy Hills

12.2021 - 01.2023

Delivered personalized solutions for residential and commercial customers, improving service satisfaction and loyalty.
Educated customers on product features and benefits, driving additional sales of premium packages and upgrades.
Resolved issues quickly and effectively, enhancing customer experience and maintaining account retention.
Exceeded monthly sales and service targets through consultative selling and relationship-building.

Customer Service & Sales Apprentice

Above All HVAC

Little Falls

01.2016 - 12.2021

Supported clients by explaining system options and providing estimates tailored to their needs and budgets.
Assisted senior staff in identifying customer concerns and presenting solutions, boosting service contract sales.
Maintained strong customer communication throughout installation and service processes to ensure satisfaction.
Gained hands-on experience in both technical work and client-facing sales support.

Education

HVAC Certification -

Lincoln Technical Institute

Mahwah, NJ

Wayne Hills High School -

Skills

Sales & Customer Service
Client Relations & Retention
Consultative Selling

Team Leadership & Training
Troubleshooting & Problem Solving