SEAN DUA
East Lansing
Summary
Dynamic bartender with a solid foundation in hospitality and mixology, backed by extensive experience in delivering exceptional customer service. Recognized for an engaging and outgoing personality that fosters a welcoming atmosphere for guests. Proven ability to craft innovative cocktails while maintaining a strong focus on customer satisfaction. Committed to creating memorable experiences that encourage patrons to return.
Overview
5
5
years of professional experience
Work History
Bartender
The Riv
08.2024 - Current
- Mixed and served beverages efficiently to meet customer demands.
- Maintained clean and organized bar area to ensure compliance with health standards.
- Assisted in training new staff on drink recipes and customer service protocols.
- Developed cocktails based on customer preferences, enhancing overall bar experience.
- Selling drinks to customers that meet both the needs of the business and the satisfaction of the customer.
Data Entry Clerk
S&S Asset Management
04.2023 - 08.2023
- Entered data by inputting alphabetic and numeric information using established procedures.
- Created comprehensive Excel spreadsheets to organize large datasets.
- Transferred data from hard copy to computer files and database systems.
- Transferred data from hard copy formats into computer files and database systems.
Front End Customer Service Associate
Dick's Sporting Goods, Inc
09.2022 - 05.2023
- Helped sales staff clean and make sure the store ran smoothly.
- Worked with management to figure out what needed to be restocked.
- Managed cash register for transactions.
- Resolved in-person and remote customer issues to maintain brand loyalty.
Front End Associate
Walmart
06.2020 - 02.2022
- Greeted customers and courteously responded to questions to improve engagement and boost customer service ratings.
- Maintained excellent store appearance and assisted with store merchandising duties to provide positive, organized shopping experience for customers.
- Completed cash, card and check transactions for customer purchases.
- Assisted management with closing registers, handling returns, and other various tasks.
Education
Health Communication - Communication
Michigan State University
East Lansing, MI05.2027
High School Diploma - undefined
Lansing Catholic High School
Lansing, MI05.2023
Skills
- Effective problem resolution
- Simultaneous task management
- Clear oral communication
- High-quality document imaging
- Task prioritization
- Compile information
- Organization
- Writing
- Customer service
- Highly reliable
- Engaging personality
Hobbies and Interests
Video/Photo Editing, Weight Training, Golf
Timeline
Bartender
The Riv
08.2024 - Current
Data Entry Clerk
S&S Asset Management
04.2023 - 08.2023
Front End Customer Service Associate
Dick's Sporting Goods, Inc
09.2022 - 05.2023
Front End Associate
Walmart
06.2020 - 02.2022
High School Diploma - undefined
Lansing Catholic High School
Health Communication - Communication
Michigan State University
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