Sean Dunn
Petaluma,CA
Summary
Results-driven professional with 10 years of experience delivering high-quality customer service in automotive, technical, and service-oriented environments. Known for clear communication, active listening, and the ability to manage customer expectations while resolving issues efficiently.
Overview
9
9
years of professional experience
Work History
Groundsman
Tree Service
Petaluma, CA
01.2025 - Current
- Supported arborists and climbers in safe tree removal, pruning, and debris management, ensuring clean and organized job site to enhance safety and efficiency
- Operated chainsaws, chippers, blowers, and hand tools in compliance with safety procedures and job specifications
- Facilitated clear communication with crew members to promote efficient workflow and hazard awareness during active tree operations
- Engaged professionally with customers, addressing concerns and respecting property and landscaping to foster positive relationships
Automotive Service Advisor
Marin County Ford
Novato, CA
05.2025 - 12.2025
- Prepared detailed repair estimates and coordinated claims with insurance and warranty providers to ensure timely approvals
- Provided timely customer updates on repair status and timelines to enhance customer satisfaction
- Maintained comprehensive repair documentation to support transparent communication and effective service delivery
- Dispatched repair orders and coordinated workflow with technicians and parts departments
- Coordinated vehicle pickup, delivery, and shuttle services
Certified Technician
Volkswagen
San Rafael, CA
08.2022 - 08.2024
- Executed advanced mechanical repairs and diagnostics to resolve complex vehicle issues
- Achieved Volkswagen Technician Certification to enhance technical skills
- Facilitated vehicle recalls and conducted pre-delivery inspections to ensure compliance with safety standards
- Sustained clean, safe workspace while ensuring accurate and thorough repair documentation
Technician Apprentice
Audi
San Rafael, CA
03.2023 - 10.2023
- Completed certified Volkswagen Fast Track Program
- Performed vehicle services, repairs, and inspections to maintain safety and performance standards
- Trained under certified mentor, adapting to flexible shifts to ensure timely job completion and enhance customer satisfaction
Restaurant Busser
Cattlemens
Petaluma, CA
10.2020 - 06.2022
- Anticipated guest needs to assist service staff in maximizing table turnover and sales
- Collaborated with front-of-house team during peak hours to maintain service quality and customer satisfaction
- Enhanced guest experience to foster repeat business and positive reviews
- Maintained food safety and sanitation standards to uphold brand reputation
Sales Associate
Vans
Petaluma, CA
06.2017 - 01.2018
- Delivered exceptional customer service, fostering increased customer satisfaction and loyalty
- Drove customer engagement through product knowledge and personalized service
- Processed returns and transactions accurately, enhancing customer experience and retention
- Supported merchandise presentation to maximize sales and effectively promote products
Education
Volkswagen Technician Certification -
Santa Rosa Junior College
Petaluma, CASkills
- Customer Service Excellence
- Issue Resolution
- Customer Problem Solving
- Client Satisfaction
- Customer Communication
- Relationship Management
- Effective Time Management
- Fast-Paced Environments
- Problem-solving innovation
Timeline
Automotive Service Advisor
Marin County Ford
05.2025 - 12.2025
Groundsman
Tree Service
01.2025 - Current
Technician Apprentice
Audi
03.2023 - 10.2023
Certified Technician
Volkswagen
08.2022 - 08.2024
Restaurant Busser
Cattlemens
10.2020 - 06.2022
Sales Associate
Vans
06.2017 - 01.2018
Volkswagen Technician Certification -
Santa Rosa Junior College