- Video Gaming
- Hiking
- Kayaking
Sean Durham
Baton Rouge,LA
Summary
I'm an enthusiastic self-starter who began his working career immediately out of high school with 2+ years in the retail/service industry. There, I tested and honed customer service, sales, and multi-tasking skills. Currently, I work as a Field Service Technician at Lumen Technologies. Over the years, I've held various positions in technical labor fields including USIC and Take 5 Oil Change, making me an adaptable and dependable achiever with a deep appreciation for an honest day's work. I'm interested in sales, IT, management, learning management systems, and field service.
Overview
9
9
years of professional experience
Work History
Field Service Technician
Lumen Technologies
Baton Rouge, LA
11.2024 - Current
- Diagnosed and resolved technical issues for telecommunications equipment, ensuring optimal system performance.
- Conducted routine maintenance on network infrastructure, enhancing reliability and service uptime.
- Collaborated with cross-functional teams to implement system upgrades and improve service delivery processes.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Core Technology Technician
COX Communications
Baton Rouge, LA
01.2021 - 09.2024
- Work independently as a home internet and systems installer, adhering to strict deadlines, managing multiple schedules, and providing superb customer service. Ranked high in customer feedback.
- Diagnosed technical issues and implemented effective solutions to improve customer satisfaction levels.
- Provided training sessions for junior technicians on troubleshooting techniques and equipment handling.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Lead Technician
Take 5 Oil Change
Baton Rouge, LA
01.2020 - 12.2020
- Honed hard skills including oil filter replacement, routine maintenance, and vehicle performance evaluations. Acted as a point of contact for entry-level technicians while providing mentorship and training.
- Trained and mentored junior technicians, fostering skill development and team cohesion.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
Underground Utility Locator
US Infrastructure Corporation (USIC)
07.2017 - 12.2019
- Worked in tandem with federal, corporate, and private entities to locate and mark utility lines 365 days a year in outdoor conditions. Adhered strictly to safety guidelines and government regulations and received high marks from supervisors.
Education
Diploma -
Denham Springs High School
01-2017
Skills
- Customer service
- Sales
- Navigation
- Internet installation
- Proprietary software
- Fieldwork
- Microsoft Office proficiency
- Auto performance testing
- Training/mentoring
- Self-management
Interests
TESTIMONIALS
- "Highly customer-oriented, a proven leader, and steps up when the company needs extra." -Donald Carter, supervisor
- "A great personality. He can turn a bad situation into a positive one." -Destinie Joseph, coworker
Timeline
Field Service Technician
Lumen Technologies
11.2024 - Current
Core Technology Technician
COX Communications
01.2021 - 09.2024
Lead Technician
Take 5 Oil Change
01.2020 - 12.2020
Underground Utility Locator
US Infrastructure Corporation (USIC)
07.2017 - 12.2019
Diploma -
Denham Springs High School