Sean Dwane
Fort Worth,TX
Summary
Dedicated and adaptable professional with over 15 years of experience across technology, operations, and customer service roles. Proven ability to lead teams, optimize workflows, troubleshoot technical issues, and provide outstanding customer service. Seeking a leadership or technical operations role where I can contribute to organizational success and continue to grow professionally.
Overview
17
17
years of professional experience
Work History
Key Manager
Bowlounge, Inc.
Fort Worth, TX
01.2020 - 05.2025
- Operations Management - Oversaw daily business functions, including bar, kitchen, and bowling lanes.
- Inventory Management - Maintained stock levels and managed vendor orders.
- Customer Service - Resolved escalated issues and ensured a high-quality guest experience.
- Team Leadership - Supervised front-of-house and support staff, including onboarding and training.
- Financial Reporting - Managed cash reconciliation, end-of-day reporting, and bank deposits.
- Event Planning - Assisted with private parties and corporate bookings.
Field Technician II
Charter Spectrum
Fort Worth, TX
01.2018 - 12.2019
- Technical Troubleshooting - Diagnosed and resolved service issues for phone, internet, and video systems.
- Customer Service - Provided clear communication and support throughout the repair process.
Field Technician I
Charter Spectrum
Fort Worth, TX
08.2017 - 01.2018
- Installation & Service - Installed and upgraded residential and multi-dwelling unit connections.
- Customer Education - Helped customers optimize their service and use equipment effectively.
Field Support Technician
Charter Spectrum
Fort Worth, TX
11.2016 - 08.2017
- Infrastructure Setup - Installed outlets, terminated lines, and tested cabling systems.
- Technical Readiness - Ensured locations were properly equipped for service activation.
Operations Manager
Maintain Systems, Inc.
Dallas, TX
01.2012 - 12.2014
- CRM Software (ConnectWise) - Managed customer interactions and service contracts.
- Contract Negotiation - Prepared proposals and secured agreements for technology services.
- Revenue Growth - Increased monthly recurring revenue by 17% through strategic contract conversions.
Service & Accounting Manager
Maintain Systems, Inc.
Dallas, TX
05.2008 - 12.2012
- Financial Reporting & Billing - Managed accounts receivable and monthly financial reports.
- Performance Analysis - Created service utilization reports to improve efficiency.
Education
Bachelor of Business Administration - Management
Texas Tech University
Lubbock, TXBachelor of Business Administration - Marketing
Texas Tech University
Lubbock, TXTimeline
Key Manager
Bowlounge, Inc.
01.2020 - 05.2025
Field Technician II
Charter Spectrum
01.2018 - 12.2019
Field Technician I
Charter Spectrum
08.2017 - 01.2018
Field Support Technician
Charter Spectrum
11.2016 - 08.2017
Operations Manager
Maintain Systems, Inc.
01.2012 - 12.2014
Service & Accounting Manager
Maintain Systems, Inc.
05.2008 - 12.2012
Bachelor of Business Administration - Management
Texas Tech University
Bachelor of Business Administration - Marketing
Texas Tech University