Sean Emerson
Prior Lake
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. I have been in this industry nearly 3 decades. I have cultivated many relationships through this time, and have taken on many different roles, challenges, and change.
Overview
29
29
years of professional experience
Work History
Operations Supervisor
UPS
02.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Ensured compliance on company standard audits (RCR, OCR, BPR)
- ESTA certified
- Management Co-Chair MSP CHSP safety committee
- PITO Trainer with Certification
Operations Management Specialist
UPS
12.2012 - 02.2023
- Facilitated effective communication between departments that led to better collaboration during critical projects or tasks.
- Ensured compliance with industry standards and regulatory requirements through diligent monitoring of policies, procedures, and documentation.
- ESTA Certified for driver safety rides
- CHSP Non-Management Co-Chair
- Sales support
Ocean Freight Lead
UPS
12.2008 - 12.2012
- Mentored junior team members, sharing knowledge and expertise while fostering an environment conducive to learning and professional growth.
- Managed complex logistics challenges with strategic planning and problem-solving abilities, ensuring seamless freight flow from origin to destination.
- Established strong relationships with clients by proactively addressing their concerns and ensuring their needs were met in a timely manner.
Customer Service Representative
UPS
05.2001 - 12.2008
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Air Export Agent
Fritz Companies
06.1998 - 05.2001
- Handled pricing and routing for over 600 international shipments every month.
- Responsible for data entry, labeling, and loading all linehaul freight to our gateway.
- Customer service and development.
Customer Service Representative
Circle International
01.1996 - 06.1998
- Promptly responded to inquiries and requests from prospective customers.
- Data Entry and Customer Inquiry Resolution
Education
No Degree - General Studies
Normandale Community College
Minneapolis, MNHigh School Diploma -
Cedar Falls High School
Cedar Falls, IA06-1994
Skills
- Operations management and compliance
- Performance monitoring
- Task delegation
- Staff supervision
- CHSP Management Co-Chair
- ESTA Certified
- IATA Hazmat Certification
- PITO Certified
- Workflow optimization
- Customer relationship management
- Employee engagement
- Microsoft office
Timeline
Operations Supervisor
UPS
02.2023 - Current
Operations Management Specialist
UPS
12.2012 - 02.2023
Ocean Freight Lead
UPS
12.2008 - 12.2012
Customer Service Representative
UPS
05.2001 - 12.2008
Air Export Agent
Fritz Companies
06.1998 - 05.2001
Customer Service Representative
Circle International
01.1996 - 06.1998
No Degree - General Studies
Normandale Community College
High School Diploma -
Cedar Falls High School
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